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J
jsserviceselite
March 17, 2025
Question

I am having issues with invoices and estimates now only printing the rate column. I see everything until I try to print. Please help

  • March 17, 2025
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

R
RogelioL
March 18, 2025

I can help you perform browser troubleshooting to ensure that your sales forms are printed perfectly, with every detail intact.

 

To assist you effectively, may I ask for more details about the issues you've encountered? Any additional information will be highly appreciated.

 

In the meantime, let's start with browser troubleshooting by accessing your account in a private/incognito window. Issues like being able to print sales forms but only seeing the rate column can arise due to accumulated cache.

 

To save you time, please use either of these shortcut keys:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

Once done, print an invoice or estimate again to check if the issue persists. If everything works perfectly, clear your cache so the system can start fresh. If the problem remains, please use another supported browser.

 

Additionally, you can check out these articles to learn how to print multiple sales forms and personalize them:

 

 

Moreover, did you know you can schedule a free consultation with our QuickBooks Live Expert Assisted? They can offer tips and guidance about managing your QuickBooks Online account.

 

With those troubleshooting steps checked off, you’re now ready to print your sales forms without a hitch. Should any questions pop up or if you need extra guidance, please leave a comment below. I’ve got your back every step of the way.

B
Beancounter123
March 18, 2025

We are having the same issue, it sounds like a QBO issue 

 

we have tried new invoice templates and different browsers 

 

 

J
jsserviceseliteAuthor
March 18, 2025

Me too. If it helps you I just was on with an agent and they said it is odd behavior and they will have to have someone else contact me tomorrow. I will update here if I find out anything. Thanks for the information. 

 

J
jsserviceseliteAuthor
March 18, 2025

I have tried everything. If it helps you I just was on with an agent and they said it is odd behavior and they will have to have someone else contact me tomorrow. I will update here if I find out anything. Thanks for the information. 

 

I
imjmieslv72
March 18, 2025

I just started having issues this evening, I've tried clearing the cache, incognito, different browsers, deleting templates & creating new templates & still having issues with missing info on the invoice, I'm missing description & amount

I
IrishA
March 18, 2025

Thank you for engaging with us here in the Community, imjmieslv72.
 

It appears that you've posted a duplicate post regarding missing invoice descriptions and amounts. My colleague, Jayson_E, has provided a recommended solution. I encourage you to review the response that was suggested. You can find it here: Invoice not showing all the active template fields.

Please feel free to come back and visit us here in the Community if you have any more questions about managing your invoices in QBO. We're always here to help and will make sure to respond to your inquiries as quickly as possible.

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