Skip to main content
September 26, 2023
Question

I am not able to edit delete or void cheque in QB online anymore. We do not use direct deposit. We use cheque (old school).Please some one help.Thank you,

  • September 26, 2023
  • 1 reply
  • 0 views
If I want to do eny edit or delete I have to call QB. I do not understand that.

1 reply

September 26, 2023

Hello, Lara66. 

 

When it comes to managing your finances in QuickBooks Online, you may encounter issues when trying to edit, delete, or void checks. These problems can stem from a variety of causes:

 

  • There are adjustment checks associated with this paycheck.
  • Tax forms have been filed for this period. Deleting will require an amended return. 
  • Some paychecks that you created after this one may need to be recalculated. 

 

This is the reason why you may see a message prompting you to contact support. If you need to get in touch with our support team, here's how you can do so:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Tap Contact Us.
  4. Under What can we help you with? Enter your concern about changing payroll bank info.
  5. Click Let's Talk.
  6. You'll be routed to the Choose a Way to Connect with Us page. Start a chat or Get a callback.

 

To check for our Support hours, refer to this article: Contact Payroll Support.

 

For more information about managing and running payroll in QBO, consider checking out these articles:

 

 

Reach out to me again if you have additional concerns about editing or deleting checks. I'll be happy to take care of this for you. Stay safe, and have a good one.