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C
CoraB
September 30, 2023
Question

I am receiving an error message when trying to create a new invoice, "You have one or more errors. Fix the fields below to continue." There is no error showing??

  • September 30, 2023
  • 1 reply
  • 0 views
I am unable to save the invoice. I have cleared cache, restarted my computer, and also tried using the incognito window (which let me enter one invoice before the error returned). Please help.

1 reply

MariaSoledadG
MariaSoledadG
September 30, 2023

I understand how you want for QuickBooks to work the way it used to be. Let's make sure we'll be able to fix the invoice issues you're having, Cora. 

 

Generally, invoices serve as legally enforceable agreements between a business and its clients. Businesses need to create invoices to ensure they get paid by their clients. 

 

In QuickBooks Online (QBO), you should be able to create invoices free-flowing without having any errors. In your case, since you already cleared the cache and used an incognito window but still this issue remains, I suggest reaching out to our support team so they can investigate further and determine what causes this error.

 

To contact our phone support team, follow the given steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the  Help (?) menu.
  3. Select either of the tabs to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

         

 

Please know our support hours are from Monday to Friday 6 AM TO 6 PM Pacific Time and Saturday 6 AM TO 3 PM.

 

Additionally, learn how QuickBooks Payments allows you to add links to invoices so customers can pay you online. To know more, check out this article for more details: Take And Process Payments In QuickBooks Online With QuickBooks Payments. 

 

You can always let me know if you have any other concerns when creating an invoice. I'll be one post away if you need further assistance. Have a great one!

C
CFC-Minco
February 17, 2024

I am receiving the same since QB "upgrade" for invoices!  Same troubleshooting & still no resolution!  Spoke with QB customer support who added me to a CASE sent to level 3 (the highest troubleshooting level) and they were working on it because they have several individuals receiving same error after creating a few invoices.  That was January 23rd!  No communication since then, but when I try to look up the CASE, I get they can't locate it!  This is beyond FRUSTRATING!!

 

Have you gotten any resolution?

S
Sherrie_F
February 17, 2024

Hello there, @CFC-Minco.

 

I can see that you've already posted this concern here in the Community forum, and my colleague, Leizyl Mayol, provided a solution to help you resolve this as soon as possible. I'll be happy to route you to her suggestion. Please see the link below:

 

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-error-message/01/1398086#M153724:~:text=I%20hear%20your,below.%20Take%20care!

 

Let me know if you still need further assistance creating and managing invoices or anything else about QuickBooks Online (QBO). I'll be glad to help you at any time. Stay safe.

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