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fourthelliott-me
January 29, 2024
Question

I am setting up my 1099's and am at the File 1099 window. As I progress to Review Recipients, the correct totals show for each, but not their name. What's going on?

  • January 29, 2024
  • 1 reply
  • 0 views
If I progress further and look at the 1099's generated, I see that the actual form has their name, address, etc, yet I'm reluctant to hit the file button if the names are not showing on my screen. Thoughts?

1 reply

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Erika_K
January 29, 2024

Hello, elliot. 

 

When we encounter unexpected situations when using QuickBooks Online (QBO), we can perform some basic troubleshooting steps to identify if this is a browser-related issue. 

 

I recommend using an incognito browser. Doing so will prevent the browser history from being saved. 

 

Refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache allowing the system to restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.    

 

Moreover, you can read these articles to learn more about managing your 1099 in QBO: 

 

 

Comment below if you have additional inquiries about filing your quarterly tax forms. Keep safe! 

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fourthelliott-meAuthor
January 29, 2024

Thanks for the reply. I tried the private browsing and the glitch did not go away. I searched further and looked at the summary that goes to the IRS. It looks like all the info is there, name, SS, etc, yet . . .

C
CharleneMaeF
January 29, 2024

I appreciate you for performing all the necessary troubleshooting steps to resolve this, fourth. 

 

I understand the importance of filing your 1099s in QuickBooks Online.

 

Since the issue persists, I recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

 

Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your issue in the Type something field, then click the Send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

To ensure you'll be assisted on time, please see our support hours.

 

You can also share your concerns or questions here in the QuickBooks Community. We'll do our best to ensure we'll be able to provide the solutions or answers to ensure you can work on your books seamlessly.

 

Please don't hesitate to keep me posted in this thread. I'll keep an eye on your response and ensure everything is taken care of.

 

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved. 

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