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April 15, 2025
Question

i am trying to download quickbooks online app on new computer and it keeps giving me a javascript error

  • April 15, 2025
  • 1 reply
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Original commenter did not share additional details

1 reply

Nicole_N
April 15, 2025

Thanks for reaching out, Rsgunn. I'll provide details of what caused the error and ensure you can successfully download your QuickBooks Online app on your new computer, Rsgunn.

 

Before downloading the app, it's essential to be aware of the system requirements in QuickBooks Online your computer needs to meet. These requirements are designed to provide the best performance and functionality, to have a smooth and error-free experience while using QuickBooks Online. 

 

JavaScript errors can occur for a variety of reasons, and understanding the root cause can help in resolving the issue. Here are some common causes of the error, particularly when trying to download or install applications like the QuickBooks Online app:

 

  • JavaScript helps in executing code in web applications and software. If the JavaScript engine on your computer is outdated or corrupt, it can cause errors.
  • Antivirus or firewall software might incorrectly identify the installation process as a security threat and block certain scripts from running.
  • Certain system settings, such as User Account Control settings, permissions, or the Windows Script Host being disabled, can cause JavaScript errors.
  • Corrupted system files

 

This type of error often involves complex technical issues that can vary depending on your computer's configuration, security settings, or other software interferences.

 

Therefore, I highly recommend reaching out to an IT professional to address this concern. They have extensive knowledge and experience in handling various software errors, including JavaScript issues, and can quickly diagnose the root cause and implement the necessary fixes to resolve the error efficiently.

 

Once everything's fine, you can proceed with downloading your QuickBooks Online app again. 

 

Also, you can add a QuickBooks Online shortcut or icon to your desktop. You'll want to look into this article on how to do this for all browsers, whether you use a Windows PC or a Mac: Create a desktop shortcut for QuickBooks Online.

 

I'm ready to back you up if you need more help downloading and installing QuickBooks products. I'll keep the thread open so you can comment back. 

rsgunnAuthor
April 16, 2025

Still can not download app