I am trying to file W-2 Copies A & D (employer) forms and I am receiving an error stating Data with an invalid value of null. How do you fix this?

Hello there,

We can perform basic troubleshooting steps to see if it is a browser issue. Sometimes your search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

However, after performing the troubleshooting steps and the issue persists, I recommend contacting our QuickBooks Online Payroll Support. It allows them to look into your account and confirm the problem.

To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:

1. Sign into your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I'm adding these articles you can use in the future:

• Understand why the wage amounts are different on your employee’s W-2.
• Fix an incorrect W-2.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead!