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TerryS54
June 26, 2024
Question

I am trying to reverse and accrued journal entry. I am getting an error message that says "You can only use 21 characters in the doc_num field.

  • June 26, 2024
  • 1 reply
  • 0 views
It goes on to say "you tried to enter accrued payroll......which is 22 characters"  I have no idea what this means.  I tried a chat and the rep just went away from the chat.  I tried to call and got stuck in the robots.  Help !!!!  This is an entry I make every month with the same accounts, what is this "something's not quite right" error?

1 reply

J
JanbonN
June 26, 2024

I'm here to help you fix the error message you received, @TerryS54.

 

To resolve this unusual behavior of the program, let's troubleshoot your browser to isolate if this is a cache-related issue. Please log in to your QuickBooks Online (QBO) account on an incognito or private browser window using these keyboard shortcuts: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Then, try to reverse the journal entry again. If it's successful, clear your browser's cache to remove specific issues and help the program run efficiently. Also, you can use other devices and supported browsers to ensure everything works as expected. 

 

Moreover, the error message indicates that the text you entered exceeds the maximum number of characters allowed in that field. Please review your input and shorten it to fit within the character limit. 

 

Additionally, you can refer to this article about character limits in QBO: Character limitations for fields in QuickBooks.

 

Let us know if you have other concerns about reversing a journal entry. We're here to help you in any way we can.

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