Hi there, eaze.

Currently, we have an ongoing investigation about setting up receipt forwarding email in QuickBooks Online (QBO). Right now, our engineers are working on this to get it sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

In the meantime, you can set up the email with a different user if you have one. If none, please consider adding a new or even an Accountant user to set up email forwarding. 

Here’s how you can set up a regular user:

1. Go to the Gear icon and select Manage Users.
2. Click the Add user and enter the user’s name and email address.
3. Select a Role from the dropdown to assign to the user.
4. Review the features and role given.
5. Then, select Send Invitation.

If you prefer to add an accountant, please refer to this article for complete guidelines: Add accountant users in QuickBooks Online.

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users. You can also provide this investigation number for easy tracking: INV-85234. 

To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.

We appreciate your patience while we’re working on this one. Stay safe!