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M
Michele Moon
January 20, 2024
Question

I am woriking on invoicing and I get this error "You have one or more errors. Fix the fields below to continue."

  • January 20, 2024
  • 4 replies
  • 0 views
When I scroll down to "fix the fields" I do not see any errors.

    4 replies

    R
    ReymondO
    January 20, 2024

    Hi there, Michele.


    We are currently investigating the "You have one or more errors. Fix the fields below to continue." error message that occurs when creating invoices in QuickBooks Online (QBO). Please rest assured that our engineers are working diligently to resolve this issue.

     

    I suggest reaching out to our QuickBooks Support Team to ensure that you are added to the list of affected users. This will enable you to receive email updates on the status of the investigation and be notified once it's resolved. To expedite the process, provide the investigation number INV-96413.

     

    Here's how. 

     

    1. Go to the (?) Help icon.
    2. Select Talk to a Human.
    3. Enter a short description of your concern.
    4. Click on I still need a human.
    5. Tap Contact Us to connect with our live support.
    6. Choose to Get a callback.

     

    Furthermore, you can also record an invoice payment when a customer pays you for an open invoice. 

     

    If you have any additional information or concerns regarding recording sales transactions in QuickBooks, please share them in the comment section. I'll be happy to assist you.

      M
      Michele MoonAuthor
      January 21, 2024

      Thank you. So far so good . I found a suggestion and tried it out on my settings but I also cleared cache and logged completly out of chrome and logged back in . I feel it was the clearing out and restarting chrome is what helped.

      J
      Jelayca V
      January 21, 2024

      Thanks for getting back here in the thread, Michele.

      We're glad you got through this situation. In case you have any additional questions or tasks to perform inside QuickBooks. Please don't hesitate to visit us anytime here in the Community space. It'll be our pleasure to help you out again.

      Keep safe, and have a great day, Michele.

      L
      Lauricella1
      January 23, 2024

      I am having same issue, when will it be resolved?

       

        M
        Melissa McQ
        February 7, 2024

        I have been getting this issue for weeks now.  I spent several hours on the phone trying to resolve this 3 weeks ago.  This is completely delaying my completion of our books for 2023.  It's inexcusable that this is not resolved thus far.  We are working on it is no longer acceptable.  

          C
          CFC-Minco
          February 17, 2024

          I am receiving the same since QB "upgrade" for invoices!  Same troubleshooting & still no resolution!  Spoke with QB customer support who added me to a CASE sent to Product team (the highest troubleshooting level) and they were working on it because they have several individuals receiving same error after creating a few invoices.  That was January 23rd!  No communication since then, but when I try to look up the CASE, I get they can't locate it!  This is beyond FRUSTRATING!!

           

          Has anyone gotten any resolution?

          M
          Maybelle_S
          February 17, 2024

          Hello there, CFC-Minco.

          I've found that you've posted similar questions twice. The duplicate has already been answered by my colleague. You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-error-message/01/1398072#M153716.
           
          I'll be right here to continue helping if you have follow-up questions regarding this topic. Assistance is just a post away.

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