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March 19, 2024
Question

I can no longer create invoices through the mobile app (sales tax issues?)

  • March 19, 2024
  • 11 replies
  • 0 views

Hello, Starting on Friday, March 15th, I can no longer add items to an invoice. When I go to add an item I get the usual "service date", but it now also requests a "tax rate". Even on non-taxable labor. I run a field copier service company in Greater Los Angeles area and there are hundreds of different tax rates here. In the past, QBO has always charged the appropriate tax rate by zip code. The mobile app didn't get it right, but if I saved the invoice, then re-opened it, it would reflect the correct tax. Now, it is asking for a tax for each item when I try to create an invoice in the field. If I try to select a tax to apply, it crashes and goes back to the login screen. This has rendered the app worthless for me. I can't even use it to look up pricing to hand write work orders.

I have also been unable to open, and edit invoices that were created on a desktop computer. I've already updated the app twice and also cleared the cache to no avail.

 

Anyone have a solution?

11 replies

wjurlsAuthor
June 5, 2024

Since I started this thread months ago the app has gone through a number of changes and now seems to be working well. For a little while I would have to refresh data after adding an invoice in order for it to actually show up in recent transactions (required to accept a customer signature). As of last night, that also seems to have been fixed. It's a new invoicing interface that will take some getting used to, but otherwise, all functions are once again working.

 

Thanks

Wjurls