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dasecurityaz
January 11, 2021
Question

I can not email the invioce through yahoo

  • January 11, 2021
  • 1 reply
  • 0 views
some emails won't deliver my invoice

1 reply

Kristine Mae
Kristine Mae
January 11, 2021

I've checked our records and haven't seen any cases the same as yours, Dasecurityaz. I'll help you resolve it.

 

The unexpected behavior can be caused by too much cache. Let's start with signing into your account through a private browser. It's the best place to know if it's a web issue. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to email the invoice, go back to your regular browser, then clear its cache to refresh the program. We advise our users to delete them now and then to prevent and fix issues like this.

 

Additionally, you can use a different browser to narrow down the issue.

 

Once it's fixed, you can email an invoice without any issues.

 

You can get back to this thread if you have other concerns. We'll reply as soon as we can.

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ACKelectric
March 3, 2021

I also started having this issue the first of the year.  I switched to a hotmail account for the ability to email invoices, but that was a quick fix.  I have tried everything that has been recommended online and no help.  Recently upgraded QB to 2021 and still having the same issue.  I don't really understand how the "cache fix" works but I will try the recommendation and see if this helps

    S
    Sparksconstruction
    March 9, 2023

    I was on the phone with support for 4 hours today only to have them tell me that it is a yahoo problem.. He stated that quickbooks and yahoo won't work together so I tried my Gmail and it went right thtough

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