I cannot access ‘ log out’

Missing buttons in QuickBooks Online (QBO) can be due to stored cache data or temporary browser glitches, klmoore210. Let’s explore some troubleshooting steps to restore functionality and help you successfully log out of your account.

First, log in to your QBO account using an incognito or private browsing window. This mode avoids issues related to stored cookies and cached files.

Here are the keyboard shortcuts for opening an incognito window in different browsers:
 

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N
• Mozilla Firefox: Ctrl + Shift + P 

If the profile icon becomes visible in incognito mode, please log in again to your regular browser and clear its cache. If the issue persists, consider using a different supported browser to access your QBO account.

Additionally, you can visit these articles to learn how to manage your business information:

• Manage billing, payment, and subscription info in QuickBooks Online or Intuit Enterprise Suite
• Change your business name, contact info, or EIN in QuickBooks Online
• Switch between company files in QuickBooks Online

Please let us know if the troubleshooting steps mentioned above help you view the profile icon on your account or provide any updates. Feel free to leave a comment below. Your feedback is always appreciated!