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July 9, 2024
Question

I cannot change the status of any (CONVERTED) estimates once I have converted to an invoice. This is a BIG problem as we send progress invoices and I need to bill more off this estimate. HELP PLEASE!

  • July 9, 2024
  • 2 replies
  • 0 views

I am not able to change the status on any of my converted invoices.  This is a BIG problem as we progress invoice and I need to invoice from this estimate again.

 

Anyone else having this issue?  

 

I've been told via a Qbooks chat that it is a glitch.

 

PLEASE fix this ASAP!!!

2 replies

Tori B
July 9, 2024

Thanks for reaching out to the QuickBooks Community, @pffritzfamilyplu.

 

I hope you're having a great day so far. 

 

Would you mind answering a few questions so I can gather more details of your issue? 

 

  1. Is this happening in the QuickBooks Online app, browser, or both?
  2. Are you receiving any error messages when trying to change the status?
  3. Have you tried deleting and recreating the estimate?

 

While I await your response, let's try some basic troubleshooting steps, such as clearing the cache from your browser and app. Both collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your estimates. Below are some help guides that provide the steps to clear the cache. 

 

Clear app data:

  1. Go to Help on the top menu.
  2. Choose Reset App Data.
  3. Then, close and re-open your QuickBooks App.

 

I'll be sure to keep an eye out for your reply. Please let me know if you have any other questions or concerns. Take care! 

 

 

July 9, 2024

Hello,

 

I also forgot to mention that I am getting this error msg.

 

An application error has occurred while processing your request.

October 2, 2024

Did you get a resolution to this issue?

October 3, 2024

I’m hoping you keep writing like this. I love how careful and in depth you go on this topic. Keep up the great work