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marypatlfaf-outl
March 17, 2024
Question

I cannot enter any reconciling ending date, keeps giving me an error message.How do I fix this?

  • March 17, 2024
  • 15 replies
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    15 replies

    GebelAlainaM
    March 17, 2024

    Hello there, mary.

     

    I'll be sure to help fix the issue you encountered about entering any reconciling date in QuickBooks Online (QBO).

     

    If you get your account isn't ready to reconcile yet error message when trying to reconcile in QuickBooks. This means that you have a beginning balance issue, which causes the following:

     

    • Someone entered an incorrect opening balance when they created the account in QuickBooks.
    • Someone added transactions that are older than the opening balance but didn't edit the original opening balance entry to reflect the change.
    • Someone edited, deleted, moved, or unreconciled an already reconciled transaction. This changes the ending balance of your last reconciliation, which impacts the beginning balance of the next one.
    • Someone manually reconciled a transaction, so it didn't show up on the next reconciliation.

     

    To fix this, you can refer to this article for the complete process: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

     

    However, if you didn't get the error message I mentioned above, can you tell me exactly the specific error message you encountered? That way, I can provide a more accurate answer based on your situation. A screenshot would also be helpful.

     

    I'm leaving this article for future reference in doing and fixing reconciliation concerns: Learn the reconciliation workflow in QuickBooks.

     

    Please tag me in the comment section below if you have follow-up concerns about reconciliations in QuickBooks. I'm always around to help you.

    Four Wings
    March 30, 2024

    I am having the same issue I think and it is not a reconciliation error but a system error… it is not recognizing the date field as entered… the box remains red after I select the date from the pop-up calendar. And it does not give me an option to manually type in the date. I have cleared my cache. Closed and opened the site. And the error persists on other account reconciliations as well. I am working on an iPad on the desktop site. Please help!

      CamelleT
      March 30, 2024

      Hello there, Four Wings.

       

      We've received similar reports about being unable to change the reconciliation ending date on an iPad. I recommend contacting our Customer Support Team so they can add you to the list of affected users and get notified of updates. Here's how you can reach them:

       

      1. Log in to your QuickBooks Online (QBO) account.
      2. Click the Help button at the top right corner.
      3. Go to the Search tab, then select Contact Us.
      4. Enter a brief discussion of your concern and hit Continue.
      5. Choose to Have us call you to connect with us.

       

      Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.

       

      In the meantime, you can use Firefox or Safari to reconcile your account. 

       

      Lastly, I'll add this resource to help you fix reconciliation issues and edit your completed ones: Learn the reconcile workflow in QuickBooks.

       

      This thread is open. Just add a reply below if you need further assistance regarding reconciliation in QBO. We're always here to help you out.

      anantd2002
      May 23, 2024

      I am having the exact same issue on my iPad as mentioned below by others as of today 05/23/2024 and it is frustrating that intuit has not resolved this system error when so many users are facing the same issue. Please resolve this system error now. This is such a waste of time.

        RRoessler
        May 23, 2024

        Quickbooks is going to tell you that Firefox works for reconciling.  It works but I’m a Google Chrome user almost exclusively.  I feel your pain and they need to make the changes to get all web browsers to work.  It just makes sense and there are all these users telling them how aggregating this is.  

         

        What’s worse is that their 1st level support doesn’t even know this issue exists and will walk you through all the scripted troubleshooting (can’t share screens with an iPad) that does nothing but frustrate the caller/user.  

        anantd2002
        May 23, 2024

        It is ridiculous that a company like intuit closed the ticket on an issue with iPad reconcile date button without resolving the issue in the software/ their system especially when the community using the very same platform has been complaining that the date button does not work. To be told by a QuickBooks team member that I should call QuickBooks and get another ticket opened is preposterous and ridiculous. Guys this is 2024 when we expect the experience of using any of the major browsers (safari / chrome) to be seamless. Why is intuit so outdated in its technology support? Intuit is not delivering on its brand promise and that is just not acceptable. Can someone responsible at Intuit please get involved and support their customers who are asking for a very basic support with their platform. Very disappointed with the solution being offers by their level 1 support. If the level 1 tech can read, they should know better than asking me to contact customer service. It is NOT an issue ONLY at my end. Listen to your customers complaining about this very issue and fix INTUIT system / platform. Someone at INTUIT - PLEASE HELP.

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