Skip to main content
D
dougs55
May 3, 2019
Question

I cannot enter bills

  • May 3, 2019
  • 2 replies
  • 0 views

Enter bills button on homepage or in the toolbar does not launch: nothing happens

Bill pay and all of the other buttons work

I have Quickbooks for Mac 2019 Ver V18.0.5 R6

2 replies

Rose-A
Rose-A
May 3, 2019

Thanks for checking with us, dougs55.

I'd be glad to help you with entering bills in QuickBooks Desktop for Mac. Let's get this working.

 

You may want to check if your QuickBooks release version is up to date.

 

In-product update:

 

  1. Go to the QuickBooks Desktop menu and select Check for QuickBooks Updates.
  2. If a newer version of QuickBooks Desktop is available, click Install Update.
  3. When prompted, click Install and Relaunch. When the update is complete QuickBooks Desktop for Mac will automatically open.

Once you're done updating, try to enter a bill. If the button is not working, you can try to open a sample company file and enter a bill. If you're able to create a bill using the sample company file, then let's try to verify and rebuild your data.

 

To Verify Data:

  1. Choose Window at the top, then Close All.
  2. Choose File.
  3. Click on Utilities.
  4. Click Verify Data.

To Rebuild Data:

  1. Choose File.
  2. Click on Utilities.
  3. Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

If the problem persists,  you can uninstall and reinstall the program to fix the issue.

 

Let me show you how:

 

  1. Close the program.
  2. Go to the Finder menu and click Go.
  3. Select Applications.
  4. Click the QuickBooks icon and drag it to the Trash.
  5. Download your QuickBooks Desktop for Mac version.
  6. Close all running applications.
  7. Insert the QuickBooks CD or double-click the downloaded installer. 
  8. Drag the QuickBooks icon to the Applications folder. 
  9. Open the application by double-clicking the QuickBooks icon.

These articles are a good reference:

 

Please get back to me if you continue to get the same results so I can look further into this. Have a good one.

S
sandsassessment
November 11, 2020

These steps did not resolve my issues. I'm running v.20.0.0 R1. I still can not enter a bill using any of the toolbars.

Any other ideas?

Pabz_L
Pabz_L
November 12, 2020

Thank you for performing the steps given, @sandsassessment.

 

To ensure that this issue will get resolved right away, I recommend contacting our support team. They have a tool where you can have a screen sharing session to identify the root cause of this issue. 

 

 To connect with our live support, please follow these steps:

  1. Login to your QuickBooks Desktop and click the Help tab.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question window, click the Contact Us link.
  4. Then, select any topics.
  5. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

I’ve added screenshots for visual reference.


 As always, feel free to visit the Community at any time. We're here to help in any way we can. 

S
SkinnyRaven
May 4, 2019

Open your chart of accounts and confirm your A/P account is active.

    A
    Anonymous
    December 10, 2021

    This worked, Thank you!  I had my AP inactive and did not realize it.  I'm not sure how that happened, but it was inactive.  Wish I had read your post first as I did a reinstall as suggested above which I did not need to do.

      D
      daflaig
      December 30, 2022

      i am have the same problem.   What do you mean, make sure the a/p account is active?   I have view: active accounts.   So all of my active accounts are open.

       

      When i click "enter bill" nothing happens.

      Terms & ConditionsAccessibility statement