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M
MicKel
July 11, 2020
Question

I cannot set up my account due to invalid zip code.

  • July 11, 2020
  • 3 replies
  • 0 views

What needs to happen to get set up? Confirmed format with USPS, still receiving an invalid zip code error and can't even finish signing up for the online service.

 

3 replies

G
gayatriluthfias20
July 12, 2020

Hi @MicKel , just try sign up in private mode, clear history and cache regularly. Then refresh your web browser. Don't forget to make an account based on your country. https://quickbooks.intuit.com/choose-country/ 

For more support https://help.quickbooks.intuit.com/en/contact 

Comment back if needed. Cheer.

P
PowerBooks
August 2, 2020

I am setting this up from QB Desktop Premiere 2019 so there is no cache there... and getting the same zip code error. Not sure why QB has so many glitches being such a large company... sad

Fiat Lux - ASIA
Fiat Lux - ASIA
July 12, 2020

Try open one of these links on your private/incognito browser

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

E
Emmanuel wasike mango
July 18, 2023

My postal code is invalid how can I do

DivinaMercy_N
DivinaMercy_N
July 18, 2023

Hi there, @Emmanuel11_2. I'm here to help you verify the correct postal code you can use in setting up your QuickBooks Online (QBO) account.

 

To start, you can use the USPS Look-up Tool to verify the correct postal code. From there, enter the address and city in the given field of the selection you choose. 

 

However, if you can't still get the correct postal code, I recommend reaching out to our Phone support team. They use specific tools to pull up your account and verify the reason why the system can't recognize your zip code. Here's how:

 

  1. Navigate to the Help menu and select the Search tab.
  2. From there, click Contact Us.
  3. Next, enter a brief description of your concern. Example: My postal code is invalid.
  4. Then, click Continue.
  5. Choose either Chat or Callback.

 

Once everything is fine, you're now ready to proceed with finishing the setup of your company file. For guidance, check out this article: Get started and adjust settings after you sign up for QuickBooks Online.

 

Additionally, you can also change your company settings in QBO such as turning features on and off. For a detailed step, refer to this link: Edit company settings in QuickBooks Online. 

 

I'm always here ready to lend a hand if you have other concerns managing your QuickBooks account. Feel free to leave a reply below. Have a good day ahead, and stay safe. 

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