I cant use my QBO checking or debit card. "Hmm... something isn’t workingWhile we’re working to fix things on the back end—some account features may be unavailable."

I'll help you fix the error, Idealapplicancere.

One of the advantages when using QuickBooks Checking is that this is designed for small businesses and lets users open a bank account or even get fast payments with no monthly minimum requirements. The beautiful thing is this is powered by QuickBooks for seamless accounting and is free.

Normally, when you experience an error when processing a payment or fund transfer, it could be a browser-related issue. We can perform some troubleshooting steps to fix the problem. Use the  shortcut keys below  to access a private window (incognito): 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

When using incognito mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free.

Once done, double-check if you can already use QuickBooks Checking. If it works, then go back to the main browser to clear its cache and delete some outdated files that might be the cause of the error. Otherwise, use a supported, up-to-date browser.

However, if the issue persists, contact our Payments Support to help you check what's causing this to happen and help you fix it. They have the tools to pull up your account in a secure environment and will have a chance to have one-to-one interactions with one of our representatives

Drop me a line if you have any further questions. I hope we stay in touch and get to work together again in the future.

I am having the same issue. What is going on over there???

Been almost a week an I still can't access my money or use my debit card. I've seen a bank have an outage for maybe a few hours but days this is ridiculous. 

Ohh please believe I'm call over an over til this gets fixed. Even being on hikd for over an hour just to get no kinda useful or real information about what's going on. Yea once this gets fixed they can have all this account back cause I'm pulling all my money out an going elsewhere. Again I've had accounts that's had a issue that's lasted a few hours. This mess been going on 5 days straight! People's money is being held hostage whne it's needed for bills an to keep businesses rolling. If yall can't have issues fixed in a timely manner then yall in the wrong kinda work. I understand stuff happens but to be down days not minutes is totally unacceptable. It's like burger king running outta burgers. 

My card is still down, I've not received any information from Quickbooks over the last 2 weeks regarding this. Quickbooks, you should do what's right and issue new cards, and show better customer support by reaching out with updates like you said you would. 

Been going on for over a month. Absolutely no help after 8 plus phones calls and countless hours. I've basically had reps from both Quickbooks and Greendot hang up on me because they can't stay on the phone any longer and can't escalate my call to anyone else. Greendot support is useless. They state it's a known issue.. I've once been successfully transferred to their corporate office on one of my initial calls - and felt somewhat satisfied with the communication, but they said I was going to get a follow up in a few days and never did. Every other time I've been transferred to GreenDot call center, and then requested transfer to corportate, they've messed up the transfer.. this happened 3 times in a row yesterday. It's time QB partners with a new bank. 

BEWARE! Do not let the ease of having all of your banking under the QB umbrella tempt you. For some reason, my debit card just stopped working for certain purchases and certain subscriptions. It seemed like my account was flagged - BUT I spent hours with Green Dot's HORRIBLE overseas customer support and they couldn't get it resolved. I couldn't be transferred to a supervisor. I was sent an email from their tech department saying there was nothing wrong with my card. When there obviously still was. And upon more research this is an issue that's happened before and there's a lot of documented unhappy Green Dot customers online. I honestly just trusted the QB and Intuit name and brand and figured they'd partner with someone reputable. I was mistaken. Also, it takes a full WEEK to pay contractors from my account which is insane. I've closed the account and am going back to a real bank. What a hassle.