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megardrichard-gm
July 6, 2024
Question

I got a message that stated my account will be closed soon without an explanation any help?

  • July 6, 2024
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

4
4Gal
July 6, 2024

What account? QB Online account, merchant service account, or else?

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SarahannC
July 6, 2024

Hi, Richard. Did you get a pop-up message or receive it through your email address? Before anything else, is it about your QuickBooks account, merchant account, or anything else, as mentioned by 4Gal? We'll wait for your response. This way, we can provide accurate details.

 

I recommend verifying if the email address domain belongs to Intuit. Refer to this article for more guidance: Receive important email messages from Intuit.

 

You can also contact our Support Team to help you check your account status and provide a thorough explanation. They can also examine the message you received and verify it on their end. Here's how:

 

  1. On the QuickBooks Home page, click the Help icon.
  2. In the Search tab, click Contact Us.
  3. Choose Ask about something else. Then, enter your concern.
  4. Follow the on-screen instructions to complete the process.

Additionally, you can check this article for insights: Manage billing, payment, and subscription info in QuickBooks Online.

 

Drop a new post below if you other QuickBooks concerns. I'm here to assist you anytime. 

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SBEARS
August 27, 2024

So, I also received this message.

 

I called quickbooks support to talk to them about it, and they tried to convince both me and the owner of the company that someone had clicked a link in an email and that installed a virus that was making it look like we were getting a quickbooks prompt telling us our subscription will expire in 7 days.

 

I cannot stress enough how much of a horrible idea it is to have untrained staff telling people you have a virus.

 

If you got the message popup that says your account will expire in X days when you attempt to login, with only the typical two options (Cancel and Close) then it's a real message from quickbooks.  No one on earth would devise a virus that does nothing but warn you, additionally it's very easy to verify that it's a real official message.

 

It's almost certainly because your license has gone out of sync.  

 

If you go to Help > Manage My License > Sync License Data Online I bet it will freeze and won't process.

 

If you're on wifi, that's your problem, switch over to wired temporarily and sync your data.

 

If you're already wired you'll want to try flushing your DNS (start>run>cmd--->ipconfig/flushdns) or if you have it available connect a VPN to swap your IP address and try to sync again.

 

I'm not going to say there's no virus going around, but if you get an actual message from Quickbooks with no links to click or anything that leads you outside of quickbooks and clicking cancel stops your login and clicking close allows your login it's clearly not a virus.  If it's only happening on one station it's almost certainly a problem with your account syncing.

 

If you find this link and read this and my suggestions don't work, please, please, please don't just jump into a panic that you've received a virus, this is just miscommunication with QB staff.

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