I had a previous account that went inactive. I then opened up a new account. How do I access the old account?

You've come to the right place, sippyhippie7. I'm here to help you access and guide you through reactivating your account in QuickBooks Online (QBO).

Before we begin the recovery process, please note that Intuit allows read-only access for one year after an account is inactive. Additionally, you have up to one year to reactivate inactive accounts before they are permanently deleted.

To proceed, you can follow to these steps to regain access to your account:

1. Log in to our sign-in page: Intuit Accounts - Account Recovery.
2. The key is in the phone number, email address, or user ID associated with your account.
3. If you enter a phone number or email address, we'll send you a verification code via text or email. If you use your user ID, you can choose your preferred method.
4. Either enter the verification code we sent or follow the instructions in the message. Please note that more information might be necessary for security purposes.
5. Reset your password once prompted or select Skip.

Also, you can check this article for detailed information about other options to recover your QBO account: Recover your Intuit Account if you can’t sign in.

Moreover, I'll share this information in case you want to make changes to your payment method, account information, or sign-in information in QBO:  Manage your Intuit Account online.

Here’s to keeping your account thoroughly checked and accurate. Please know that you can always revisit this thread if you've further questions with regard to accessing your inactive account in QBO. We're always here every step of the way.