I have a credit card payment to categorize but even though the credit is showing on the card in QBO, it isn't showing up as a match when I try to do so?

There's a great chance, Brittany, that the transactions have been reconciled, matched with other transactions, or that the payment account differs from the matching bank's location.

To verify, open the register that holds the transaction to see the status and details.

If it has been reconciled or matched with other entries, we can exclude the transaction as it cannot be matched.

However, if the transactions were linked to a different payment account, we can make the necessary changes by amending the associated payment account.

Here's how:

1. In the Chart of Accounts (COA), click the transaction to expand.
2. Hit Edit to open the entry.
   
3. Change the Payment Account associated with it and save changes.

Once done, you can begin matching the credit card payment from your records in QuickBooks.

After that, consider checking out this article to start reconciling your account to prevent any discrepancies: Reconcile an account in QuickBooks Online.

You can also collaborate with QuickBooks Live Experts Assisted to gain more confidence in categorizing transactions.

I’ll keep this thread open for your concerns and other queries about matching entries. I’m just a post away to guide you.