Question

I have been receiving error 4009 when trying to sync my bank account. Anyone else have this?

Forum|Forum|2 years ago
March 13, 2024
3 replies
0 views

As of today, March 13, my last pulled in transactions is the 5th. This is not helpful nor supposed to happen. I have tried every fix, including reconnecting my bank, entering credentials, etc. Nothing works. I can understand it not pulling in pending transactions, but I cannot go a week or more without keeping up with categorizing everything and pulling them in with days to sort through vs a little each day. It is frustrating.

There is nothing on my bank end (maintenance, etc) that would cause this, so I am not interested in hearing that response from the help team. I have looked through the forums and seen this response used often and that is not the solution. I want to know why this software cannot pull in transactions on a regular, timely basis when my other software did it perfectly for 2 years.

QuickBooks Online

M

MirriamM

Hello there, swiftwired.

Thanks for reaching out and letting us know about your experience with the online banking feature in QuickBooks Online (QBO).

I understand that you have already tried some troubleshooting steps to fix the error 4009 and confirmed that your bank's website is not undergoing maintenance. However, to resolve your banking concern, I recommend getting in touch with our Customer Care Team. They can access your account securely and conduct a screen-sharing session to identify the root cause of the problem.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Also, please note that disconnecting a connected bank account in QBO is not advisable as it can cause issues with your bank transactions, such as duplicate entries.

To ensure hassle-free reconciliation of your account in the future, you may refer to our article on the best practices for the reconciliation workflow in QuickBooks. It also guides how to overcome challenges during the reconciliation process.

Please feel free to keep me updated if you have any other banking concerns. I'm here to assist you at all times!

S

swiftwiredAuthor

Thank you for the response. I will call live support then, and see if we can get this resolved. And, I did not "disconnect" my bank so to speak just re-entered the credentials as it suggested. I have had this issue since the beginning...so it is a bit frustrating. I will update this thread as soon as I get an answer from support.

M

MECINC

A couple weeks ago it started with Error 355, then error 350 and then after I unlinked/relinked my accounts it changed to 4009.

Reconnected the primary account, but the others still show a 4009.

By the way, the option I chose was "TD Bank Online Banking"

There are quite a few in the list to pick from.

I'm wondering if this is due to having multiple accounts through TD Bank that it's pulling.

Seems as though I can only link one at a time due to this issue....

S

ShangY

Allow me to provide share some information and help you get rid of the error so you can sync your TD bank account to QuickBooks Online (QBO), @MECINC.

For security purposes, the system will need to pause for 60-100 min before you can attempt to reconnect your bank with QBO again. Otherwise, the system will trigger a security alert or reauthorization request on your bank.

When this happens I'd recommend reviewing your bank website and look for a security notification that you need to take action with or reach out to the bank support.

Once this is settled on your bank , you can reconnect and categorize the bank transactions.

For guidance, you can check this article: Categorize online bank transactions in QuickBooks Online.

In addition, I’ve added this article to guide you on reconciling your account in QuickBooks Online regularly to track your income and expenses accordingly: Reconcile an account in QuickBooks Online.

If you need further assistance with connecting your bank or if you have other QBO concerns, please let me know by clicking the Reply button below. I’m here to help 24/7. Take care.

C

cblatzheim

Today is April 23rd. I also have the same issue going on since April 16th. Error code 4009. My main bank has not uploaded. This is very frustrating. I have tried everything to reconnect. Nothing works. Appears qbo does not recognize the bank. By the way, this is TD bank. Called help desk this morning. No time frame for the fix is available. Told the engineers have the problem but have a very heavy case load. I understand everyone is very busy but this is people' businesses. No excuse. Only work around, if it works, is to manually enter the transactions. That' alot of transaction in a weeks time and alot of extra work on my end. Quickbooks has the market cornered and needs to fix these issues in a timely manner.