Skip to main content
J
Jod Woods
September 24, 2024
Solved

I have received an email stating that my quickbooks online account will be terminated due to "Non-Quickbooks update". The email is from [email address removed]. Is this real or a scam?

  • September 24, 2024
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by Bryan_M

We're glad you came back here, Jod.

 

I'll add info about QuickBooks' legitimate emails and how we notify you about account status.

 

The QuickBooks email domain that will send you the status of your account should come from an email address that ends with @intuit.com, @e.intuit.com, and or intuit.com. 

 

Also, we won't provide a specific contact number to call for account status correction. You can only get a scheduled callback once you reach us via the Help icon in your QuickBooks Online (QBO) account. 

 

Since you received an email about your account being terminated, you can check out this link to see if this email is reported by other customers: Security notices.

 

If you can't find a similar email and suspect it is a fake or phishing, you can go to the Contact Us section and click the Report a fake email (or phishing) tab to create a report from this page: Intuit Online Security Center.

 

You can also reach the dedicated QBO Care Team to check your account status and help you determine if the email you received is fake or phishing. Here's how:

 

  1. Click the Help icon.
  2. Select the Search tab and enter a brief description of your concern below. Then, press Enter on your keyboard.
  3. Click Contact Us.
  4. You can select either Chat with us or Have us call you, and we'll give you a callback.

 

I'll also provide this article to further guide you in recognizing official Intuit emails from fake ones: Identify suspicious activity, phishing scams, and potential fraud.

 

If you wish to learn how to change your email address, user ID, or password in your QBO account, you can read this article: Update or change your Intuit Account sign-in information.

 

Let me know if you have additional questions about receiving notifications from QuickBooks or managing your account security. Click the Reply button below. We'll assist you as soon as possible. Keep safe, and have a good one.

2 replies

A
Archie_B
September 24, 2024

Thanks for bringing this to our attention, Jod. To protect you from potential fraud, let us review some details to confirm the email you received.

 

Suspicious emails can sometimes be an elaborate trick to get you to give away your personal information. Scam emails are intended to trick you into thinking they are legitimate.
 

Here are a few things to look for if you're unsure whether it's real or not:
 

  • We’ll never ask for your personal details in an email.
  • Our emails will always come from an email address that ends with @intuit.com. It includes @e.intuit.com.
  • Any link we send you in an email will always be for an intuit.com address.

 

Refer to this link for more information on phishing, spam, spoofing, or hoaxing emails: Identify suspicious activity, phishing scams, and potential fraud.

 

You can also check out these articles for more security tips and updated lists of Intuit email or customer support scams that you can avoid:

 

 

If you require additional assistance or have any other security concerns, please leave them in the comments section. I'll keep an eye on your response.

J
Jod WoodsAuthor
September 24, 2024

Thank you for this information.  This is the second time I have received an email posing as QuickBooks stating that my account will be terminated. The most recent is from an email ending with [removed].  They are requesting that I call [removed] to correct the problem.  Does any of this sound legitimate? 

 

 

 

Bryan_M
Bryan_MAnswer
September 24, 2024

We're glad you came back here, Jod.

 

I'll add info about QuickBooks' legitimate emails and how we notify you about account status.

 

The QuickBooks email domain that will send you the status of your account should come from an email address that ends with @intuit.com, @e.intuit.com, and or intuit.com. 

 

Also, we won't provide a specific contact number to call for account status correction. You can only get a scheduled callback once you reach us via the Help icon in your QuickBooks Online (QBO) account. 

 

Since you received an email about your account being terminated, you can check out this link to see if this email is reported by other customers: Security notices.

 

If you can't find a similar email and suspect it is a fake or phishing, you can go to the Contact Us section and click the Report a fake email (or phishing) tab to create a report from this page: Intuit Online Security Center.

 

You can also reach the dedicated QBO Care Team to check your account status and help you determine if the email you received is fake or phishing. Here's how:

 

  1. Click the Help icon.
  2. Select the Search tab and enter a brief description of your concern below. Then, press Enter on your keyboard.
  3. Click Contact Us.
  4. You can select either Chat with us or Have us call you, and we'll give you a callback.

 

I'll also provide this article to further guide you in recognizing official Intuit emails from fake ones: Identify suspicious activity, phishing scams, and potential fraud.

 

If you wish to learn how to change your email address, user ID, or password in your QBO account, you can read this article: Update or change your Intuit Account sign-in information.

 

Let me know if you have additional questions about receiving notifications from QuickBooks or managing your account security. Click the Reply button below. We'll assist you as soon as possible. Keep safe, and have a good one.

J
Just_me
September 24, 2024

A legitimate email from QuickBooks that indicates the status of your account should come from an email address that ends with @intuit.com, @e.intuit.com, and or intuit.com. 

 

@Bryan_M  and @Archie_B , Have you ever heard of Phishing? Maybe you should look into it before you keep telling QB customers that yours are the ONLY emails ending a certain way.  

A LOT of us have received emails ending the way you say the "legitimate" emails from QB will end.  GUESS WHAT??  They are ALL scams!!!  PHISHING EMAILS!!  

LEARN, before you spout anymore nonsense about "legitimate" emails.  

    Terms & ConditionsAccessibility statement