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September 19, 2022
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I have several credit memos that I need to refund - how is this handled most efficiently?

  • September 19, 2022
  • 1 reply
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I have several credit memos that I need to refund - how is this handled most efficiently?  I want to be able to apply the credits to refunds and clear them from the books.  There's got to be a way other than issuing an invoice to cancel the credit.

Best answer by Rose-A

I know a way how to refund credit memos without issuing an invoice in QuickBooks Online, Katb. Let's get started.

 

We can create a check affecting the Accounts Receivable (AR), then go to the receive payment window and link the credit memo from there. This way, we can refund the credit to the customer.

 

Here's how:
 

  1. Click the + New in the left panel and choose Check.
    Select the customer's name.
  2. From the Category column, choose Accounts Receivable.
  3. Enter the Amount and other necessary details.
  4. Hit Save and close.

 

Once saved, we can link the check and credit memo through the receive payment window. See the sample screenshot below.
 

 

To know more about this process, we can refer to this article: Record a customer refund in QuickBooks Online. In the same link, we can find other ways how to handle customer refunds based on scenarios.

 

Feel free to get back to me if you need more help with credit memos and refunds, Katb. I'll be around to help the best way I can.

1 reply

Rose-A
Rose-AAnswer
September 19, 2022

I know a way how to refund credit memos without issuing an invoice in QuickBooks Online, Katb. Let's get started.

 

We can create a check affecting the Accounts Receivable (AR), then go to the receive payment window and link the credit memo from there. This way, we can refund the credit to the customer.

 

Here's how:
 

  1. Click the + New in the left panel and choose Check.
    Select the customer's name.
  2. From the Category column, choose Accounts Receivable.
  3. Enter the Amount and other necessary details.
  4. Hit Save and close.

 

Once saved, we can link the check and credit memo through the receive payment window. See the sample screenshot below.
 

 

To know more about this process, we can refer to this article: Record a customer refund in QuickBooks Online. In the same link, we can find other ways how to handle customer refunds based on scenarios.

 

Feel free to get back to me if you need more help with credit memos and refunds, Katb. I'll be around to help the best way I can.

KatbAuthor
September 20, 2022

Thanks so much!

 

Why they needed to hide it - should be able to do these things directly on the account you are working with.

September 20, 2022

You’re most welcome, Katb.

 

I’m glad that my peer was able to resolve your concern about handling refund. Please know that you can always reach out to us whenever you need help.

 

Please let us know if you have any other queries in regards to your credit memos or handling refund. We'll be more than happy to help. Have an awesome rest of the day!