Skip to main content
November 17, 2023
Question

I have subscribed for Live Bookkeeping, but it is not working, andmessage says:Something went wrongWe’re working to fix this.Give us a few minutes and try again.

  • November 17, 2023
  • 1 reply
  • 0 views
It is like this since yesterday after the consultant subscribed it for me.

1 reply

November 17, 2023

I appreciate you for bringing this to our attention, info-dtpberacahu. I'm here to provide information about the error you received when trying to work with QuickBooks Live Bookkeeping.

 

Resolving this for you is our priority to help you get back on managing your financial data. As per checking, there's an ongoing investigation when accessing the QB Live Bookkeeping page not working. Please be assured that our product engineers are actively initiating steps to implement a resolution.

 

For now, I recommend contacting our Customer Care Team to have your account included in the list of affected users. This way, you'll receive timely updates through email notifications about the status of the investigation. To do that:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and click Continue.
  4. Choose between Chat with us and Have us call you.

 

 

For future references, you can check out these guides to help you learn more about the Live Bookkeeping service and how you can schedule appointments with your bookkeeper:

 

 

I'll keep in touch on this thread if you have additional questions when managing financials with your bookkeeping advisor. I'll make sure to get you covered. Keep safe.

November 19, 2023

Why you don't provide technical support or customer support 24/7.