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D
denay-marshsgard
December 3, 2023
Question

I have the proper credentials for Venmo and have confirmed it but Quickbooks will not connect giving me a 103 error. I have even copied and pasted working credentials in

  • December 3, 2023
  • 1 reply
  • 0 views
I went as far as to disconnect my Venmo and try to reconnect it.  I have tried in an incognito window, I have tried 2 different browsers, and it will not connect Venmo any longer.  I was connected at one time.

    1 reply

    J
    Jelayca V
    December 3, 2023

    Hello there, @Denay. I appreciate your efforts to sort out the issue the you've been experiencing with Venmo. 

     

    After a thorough investigation, we've discovered that the error 103 you encountered is related to investigation number INV-93253. Our engineering team is working diligently to resolve the issue as soon as possible and hope to provide you with an update soon.

     

    To ensure that you receive updates on the issue through email, I recommend contacting our QuickBooks Online Support team and requesting to be added to the list of affected users. You can do this by following the steps below: 

     

    1. Sign in to your QuickBooks Online company.
    2. Go to the Help icon.
    3. Click the Search tab and select Contact Us.
    4. Provide a summary of your concern and click Continue.
    5. You can either choose Chat with us or Have us call you.

     

    Additionally, for future reference, you can check out these articles for more information about bank errors in QuickBooks Online: 

     

    If you have any further questions regarding bank errors in QBO, don't hesitate to reach out to us. Our team is always here to support you.

      D
      DenayMarsh
      December 5, 2023

      Great, thank you.  I appreciate hearing it is being worked on.  When I called in, I was told to contact Venmo because it was their error.  I tried to contact Venmo but of course, they said it was your error and I felt like I was in a loop of not getting help.  This is great to help and I am glad there is more than one source to get help in situations like these. :). I appreciate it!

      Denay

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