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info1949
September 17, 2023
Question

I invited a new employee to Workforce, but she's not able to sign in. She has an established Turbo Tax account and she is getting an error message. What should I do?

  • September 17, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

S
SarahannC
September 17, 2023

Hello there, info1949.
 

To assist you further, could you please provide us with the exact error message that your employee is receiving? The specific error message will help us pinpoint the cause of the issue and provide you with the most accurate guidance for resolving it.

 

Once we have the error message details, we'll be able to investigate the problem more effectively and offer a solution tailored to your situation. Your prompt response with the error message is greatly appreciated. Take care always!

I
info1949Author
September 18, 2023

Here is a screenshot. 

The email address I used to sign her up for payroll is the same address she uses to sign into Turbo Tax. 

 

R
ReymondO
September 19, 2023

Thank you for your prompt response and for providing a screenshot, @info1949.

 

Allow me to offer some troubleshooting steps to address the issue and assist your employee in signing into their account.

 

First, let's double-check your employee's email address and make sure it is correct in the Employee Center. If you already did this and he's still getting the same results, kindly ask him to access their account in a private browsing window. This will help us determine if the problem is related to cached data and resolve it.

 

Here's how to access incognito mode:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox ).
  • Control + Option + P (Safari).

 

If it works, your employee can further improve the situation by clearing their browser's cache, which will remove temporarily stored files and free up space. Additionally, they may want to try using other supported, up-to-date browsers for a more comprehensive test.

 

If the issue persists, I'd suggest getting in touch with our phone support. They can conduct a thorough review of your employee's account and provide the necessary assistance to ensure they can successfully sign in to QuickBooks Workforce.

 

For future reference, please feel free to explore our website for helpful tips and additional resources. You can find these resources at the following link: QBO Payroll self-help articles.

 

Remember that our Community is always here to assist you with any other questions or concerns you may have regarding managing your employees in QuickBooks Online. Wishing you a safe and productive day ahead!

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