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ebutts11
February 27, 2021
Question

I just bought a microsoft surface Everytime i click on a product/service line or even write a description the keyboard vanishes on my tablet . Works fine on my phone ?

  • February 27, 2021
  • 1 reply
  • 0 views
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1 reply

S
SarahannC
February 27, 2021

Hello there, ebutts11.

 

One thing we'll need to ensure when using QuickBooks on your platform is to update the operating system to the newer one. Then, follow the steps below to clear QBO Windows App Data/Cache. This helps you prevent from experiencing odd behavior. Here's how:

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

If it persists, you may want to uninstall and install the application again. You can also use a web browser to access QBO.

 

If there's anything else that you need, don't hesitate to let me know. I'll be around to help. Have a great day.

S
SarahannC
February 28, 2021

Hi ebutts11,


Hope you’re doing great. I wanted to see how everything is going about the keyboard issue. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

J
Jtobin2105
April 27, 2021

I have the same issue with quickbooks online, I recently bought a windows surface pro 7 and everytime I click the description line to add text it makes my keyboard dissappear. This is isolated to quickbooks and any typing in the description line of any line next to or added to description. I'd really like some help with this. 

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