I just upgraded to a Samsung S25 Plus and when I try to snap a receipt from the app a puzzle piece appears with a message that states try again later.

Thanks for your efforts, @zach35. I can route our Live Support Team for further investigation as you've tried all the troubleshooting steps.

Here's how:

1. Sign in to your QuickBooks account in a mobile browser.
2. Go to the Help menu.
3. From the Search tab, select any article.
4. Click Contact Us.
5. Pick a topic or enter your concern, then select Continue.
6. Choose Chat with us or Have us call you.

For more details about the support schedule, please see the article: Get help with QuickBooks products and services.

In the meantime, you can use your mobile browser to upload receipts.

Once you have your receipts in QuickBooks, check this article for future reference in reviewing and categorizing them into the correct accounts: Categorize online bank transactions in QuickBooks Online.

Whenever you need help snapping receipts or have other QuickBooks inquiries, I'm here and happy to support you.