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sp00n89
December 31, 2022
Question

I keep getting this error "An error occurred while sending this email. Please verify your email information and try again." what's an easy fix?

  • December 31, 2022
  • 2 replies
  • 0 views
trying to send invoices and estimates

2 replies

G
GebelAlainaM
December 31, 2022

Thanks for joining the Community, @sp00n89. I'm here to help you with your concerns.

 

In this case, we can perform the browser troubleshooting steps. This helps your browser work better and faster. Also, this is likely a cache-related issue, you can rule this out by using a private or an incognito window.

 

Use these shortcut keys to open an incognito window:

 

  • Google Chrome: Press CTRL + Shift + N
  • Safari: Press Command + Shift + N
  • Mozilla Firefox: Press CTRL + Shift + P

 

Log in to QuickBooks and send your invoices again. When you're able to do so, go back to the regular browser and clear the cache. This will remove the webpage data that's causing the issue. Though, you can also use another supported browser.

 

After that, you can delete and then recreate the invoices and estimates. Then, you can try to resend an invoice to yourself to verify if it will go through without any error.

 

Once you've successfully sent an invoice and are ready to receive payments, you can refer to this article for your guide: Record invoice payments in QuickBooks Online.

 

Keep me updated if you have other questions about managing your invoices. I'll be glad to help you out. 

S
sp00n89Author
January 2, 2023

We tried tried going incognito. We’re using Microsoft edge and tried using our other devices to send the invoice/estimate emails.

could it be something with my account?

 

Angelyn_T
Angelyn_T
January 2, 2023

I appreciate you getting back, sp00n89. Thank you for trying to use incognito and other browsers to isolate the issue. Let's go ahead and verify if the error has something to do with your account.

 

To start, I recommend resetting your email address to see the result.

 

Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Go to the Gear icon, then select Account and settings.
  3. Tap on the Company section, then Edit in Contact info.
  4. Review each email address and make changes as needed.
  5. Hit Save, then Done.

 

After that, try to send your transactions again.

 

If the error continues, I suggest you contact our live support to investigate this further.

 

  1. Sign in to your QuickBooks Online account.
  2. At the top right, click the Help (?) icon.
  3. Enter your concern, then click Let's talk.
  4. Tap on Contact Us, then choose to Start a chat with a support expert or Get a callback from the next available expert.

 

On the other hand, if you have customers that don't receive their sales transactions, see the solutions provided from this link to fix the issue: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

 

Leave a comment below if you have follow-up questions about sending your entries from QuickBooks. I'm more than happy to help you again. Wishing you a good one!

H
hansestonish
December 8, 2023

Hi,

I'm the next now who has this: "An error occurred while sending this email. Please verify your email information and try again."

I did the trick with browsers as described. But no change. I still have the "An error occurred while sending this email. Please verify your email information and try again."

What should I do? Stop using QB and start with some other service provider as I see that problem came to stay.
Or any other ideas?

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