I know my acct'ing very well.I find it frustrating when I can't get answer in HELPtool b/c vendor isnt on QBO. i want to know if I can do something in QBO to clear issue

I appreciate the efforts you've made to resolve the overpayment, Jackie. Let's take the necessary steps to clear those transactions, ensuring your business operations run smoothly.

You can create a journal entry to manage the overpayment. However, you need to use the Accounts Payable account since it pertains to your vendors. Before attempting any of these methods, please consult your accountant as they can verify the correct accounts to use to ensure your financial records are accurate.

Here's how:

1. Click + New.
2. Select Journal entry.
3. Debit A/P and select the vendor. Then credit the 5000 account.
4. Click Save and close.
   

Then, you can apply the journal entry created through Pay Bills. It will clear out the overpayment.

Here's how:

1. Go to the Vendors menu, then select Pay Bills.
2. Choose the Payment account and Payee.
3. Enter the Payment amount.
4. Click Save.
   

I'll also share this article that can guide you on handling a customer credit or overpayment in QuickBooks Online when a customer overpays you. If you receive a refund from a vendor, you can use this link to understand how to enter vendor credits and refunds in QuickBooks Online: Enter vendor credits and refunds in QuickBooks Online.

Additionally, you can open this article if you need extra help matching transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

If you have questions about handling overpayments or anything related to QuickBooks, please let me know. I’m here to help. Take care!