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josie@roofmaster
January 23, 2024
Question

I'm attempting to connect a sales channel to my QBs Online account but it's not working. The error I am getting is 571; any advice on troubleshooting?

  • January 23, 2024
  • 1 reply
  • 0 views
When I go to connect the Shopify account it tells me that your store is not available. "Try again or go back to select a different account provider. (571)" is the error message that pops up when it says, "We couldn't complete your connection."

1 reply

Adrian_A
Adrian_A
January 23, 2024

Hello Josie,

 

You may be experiencing some data-related issues. Let's get rid of this error so you can continue connecting Shopify to your QuickBooks account.

 

To begin with, let's link the mentioned sales channel through an incognito window. You may use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Control + Option + P

 

If it works, you may go back to a regular browser and clear its cache. Piled cache can also be the reason for some unexpected issues on the opened pages. You can also use a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari to isolate the issue further.

 

Moreover, I've added this reference in case you want to send your contacts from Shopify to QuickBooks Online: Integrate Shopify contacts into QuickBooks Online with OneSaas.

 

I'm always around wherever you have concerns about connecting to Shopify.

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