Question

I'm having issues creating invoices.

Forum|Forum|1 year ago
December 4, 2024
3 replies
0 views

When I try to create an invoice, I get a sign saying the invoice cannot be created and ask me to refresh the page and try again.

QuickBooks Self-Employed

O

oliviarae

Same. And customer service says the issue is resolved. But I cannot work with invoices at all right now. I'm on Self-Employed

C

CamelleT

Let me help you get past the prompt message, so you can resume making your invoices, Sales304 and Olivia.

We've received similar reports about customers, receiving the "Invoice cannot be created, refresh the page and try again" error when creating invoices. To address this, I suggest performing basic troubleshooting steps, as excessive cache files could be causing the unexpected behavior you're experiencing in the program.

Start by opening your QuickBooks Self-Employed (QBSE) account using a private or incognito window. Refer to the keyboard shortcuts below:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + N
Safari: Command + Shift + N

Then, attempt to create invoices again. If this fixes the problem, return to your default browser and clear its cache so the system can restart and start with a clean slate. Alternatively, you may use other supported browsers.

Additionally, I'll share this article to help you organize your income and expenses: Categorize transactions in QuickBooks Self-Employed.

If you have further questions about managing invoices in QBSE, feel free to ask in the comments below. We're always here to assist.

O

oliviarae

Thank you for your response. However, I have preformed the troubleshooting, used different browers on desktop, and the iPhone app. I am still experiencing the problem on each platform.

On desktop, I receive the error message in the screen shot included in my last response. On the iPhone app when I try to edit an invoice I receive the message, "Something went wrong Please try again."

Another strange bug I noticed is the search function/bar for the invoices page is missing on the desktop version.

M

MAnneJ

Thanks for your prompt reply, Olivia. Let me route you to the appropriate support.

I appreciate you performing the troubleshooting provided by my colleague above. As per checking, we have received similar reports about the issue when creating an invoice prompting you to refresh the page and try again. With this, I suggest reaching out to our Customer Support team so you can be added to the list of affected users and receive timely updates via email.

Sign into your QuickBooks Self-Employed company.
Select Help.
Search for the question or topic you need help with.

Additionally, you might want to visit this article and learn how to add products and services to an invoice and send it to your customers: Create invoices in QuickBooks Self-Employed.

I'd be happy to help if you have additional concerns about managing your invoices. Don't hesitate to add them in your reply. Have a good one.