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stephen-canner-l
February 20, 2023
Question

I'm new to QuickBooks. I'm experiencing a serious bug and it seems pretty clear that Quickbooks has no venue for accepting feedback. Do you agree?

  • February 20, 2023
  • 1 reply
  • 0 views
I'd like to register an issue with the UI. I use google chrome on a chromebook, and the UI is unresponsive for any clickable buttons or links that are in the rightmost quarter of the screen. The left 3/4 of the screen is fine. As the pointer cursor moves in the left 3/4 of the screen, the cursor turns from an arrow to a pointy finger when it goes over a clickable link or button. when it crosses the invisible threshold into the rightmost quarter of the screen it stops doing that, just stays an arrow. It works fine on Chrome on my windows PC. I'm on the windows PC now because I can't click the "help" link on the chromebook due to this issue. Other apps on the chromebook are working fine.

I still haven't found a way to submit a bug report.  They didn't allow me to post this to the community because it isn't a question and doesn't fit in 170 characters.  

1 reply

R
ReymondO
February 20, 2023

Good day, @stephen-canner-l.

 

We can some basic troubleshooting steps to address your UI concern in QuickBooks. Before that, let's run a series of tests to identify if the issue is within the program itself. 

 

Let's start by opening other websites aside from QuickBooks Online and check if you're still getting the same cursor error. 

 

If yes, this means there's an issue within your window's screen. I'd suggest getting in touch with an IT expert to help diagnose the problem.

 

If not, we can run QuickBooks in a private browser. There are times when accumulated cache in a browser can cause unexpected behavior within the program. This can be the reason why the cursor turns from an arrow to a pointy finger when it goes over a clickable link or button.

 

Simply press the following shortcut keys to access this mode:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox ).
  • Control + Option + P (Safari).

 

If it works, let's clear your browser's cache to delete temporarily stored files and free some space on your browser. You can also use other supported, up-to-date browsers to be thorough.

 

If the issue persists, I'd suggest getting in touch with our phone support. That way, they can check your account and perform additional steps to isolate the issue and fix it. 

 

If you need articles and references in managing your business, you'll want to check our QuickBooks Help.

 

Please let me know in the comments if you have any follow-up questions. I'll be around to help you out. Have a good one.

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