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January 17, 2024
Question

I'm trying to e-file 1099's but keep getting the message that something went wrong. All information is correct.

  • January 17, 2024
  • 1 reply
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1 reply

Tori B
January 17, 2024

Hey there, @rita@edscarcarec.

 

Thanks for taking the time to reach out to the QuickBooks Community. I hope all is well. 

 

Let's try some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like a Something when wrong error message. 

 

I'm including links to all supported browsers that contain the steps to clearing the cache below.

 

 

After clearing cache, it's important to make sure to restart your browser. This way, the changes can take effect. 

 

Once you've restarted the browser, go ahead and try to e-file the 1099's again. 

 

Please let me know how it goes. I'll be sure to keep an eye out for your reply. Don't hesitate to let me know if there is anything else I can assist you with. Chat with you soon!