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March 14, 2025
Question

I'm trying to sign in to the QB Self-Employed app on Samsung phone. I fill in the email address I get an error:Unable to Sign InParameter specified as non-null is null.

  • March 14, 2025
  • 1 reply
  • 0 views
:method okhttp3.internal.Util,c, parameter $this_asFactory I can't seem to login, I restarted phone, cleared cache, reinstalled app. Any suggestions on how to fix this?

    1 reply

    Candice C
    March 14, 2025

    Hey there, @kaptonatus

     

    We appreciate you coming here with your question. 

     

    Since you've already restarted your phone, clear cache, and reinstalled the app, I recommend contacting our Customer Support Team for further assistance. Here's how: 

     

    1. Go to the Help icon in the top right-hand corner. 
    2. Click the Contact Us button. 
    3. Enter your question and hit Let's talk
    4. Scroll down and choose to Get a callback

     

    Please keep us updated on how the call goes. I'll be waiting for your response!