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Which plan do you have now? Simple Start or Essentials?

Thanks for reaching out to us, @roopa1. I'm here to help with making sure you can downgrade your QuickBooks Online (QBO) subscription. I'll also route you to our best support available to assist you with this concern.

If you have an active QBO account and need to lower your subscription, you can downgrade your plan from your settings. Follow these steps to proceed:

1. Sign in to QBO as a primary or company admin.
2. Go to Settings, then Subscriptions and billing.
3. Make sure your payment info is up to date.
4. Tap the Downgrade your plan in the QBO section.
5. Review the available plans and then click Choose plan.
6. Follow the onscreen steps to downgrade your plan.

For more details about the process, please check out this article: Upgrade or downgrade your QuickBooks Online edition.

However, if you still need help lowering your subscription, I recommend contacting our Customer Care Team so they can provide the necessary details about your subscription. They're the best resource for such inquiries, as they can request account details to pull up your company and share sensitive information, which we're unable to do here in the Community.

Moreover, you can read through these articles to learn more about QBO subscription charges:

• How to understand your subscription rates and charges
• Understand Intuit charges on your credit card or bank statement
• View your QuickBooks Online payment history

Reach out to me again if you have more concerns about your QuickBooks plan and subscription. I'm always around to help you. Stay safe, and have a good one.