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bobqkbx
December 6, 2024
Question

I need help with my community login credentials

  • December 6, 2024
  • 1 reply
  • 0 views

I'm unable to login with a username I've been using recently to post and reply (not this account). I believe I have only one email and one text number, but seemingly multiple user names. Can someone tell me how to get help back channel? thanks

 

(I tried to get email help from INTUIT outside of the community forum and went here: https://www.intuit.com/company/contact/

"Contact us
Find assistance or guidance with account support, product support links, privacy and security, and more."

… but there are no links.)

1 reply

Candice C
Candice C
December 6, 2024

Good evening, @bobqkbx. 

 

I appreciate you coming here with your question about you Community login credentials. 

 

The best way to get your login credentials is by using the link you provided and scroll down to the Account Recovery option. 

 

This will allow you to recover your account properly. Please let us know how it goes!

B
bobqkbxAuthor
December 7, 2024

Thank you for that information, however when I try the recovery option you mention, I get:

 

"We can't find anyone with bobqkbx

 

I can open my post (from an email link) and I am addressed thusly by MarkAngeloG (QuickBooks Team):
"Hi bobqkbx"

K
KayePe
December 7, 2024

This usually happens if you use 2 different accounts, @bob2024. Allow me to advise you regarding your Community posting account and assist you in regaining access to it smoothly.

 

To ensure you log in successfully with your account, I suggest double-checking that your login credentials are correct. This step is important for achieving seamless access to your account. If the issue persists, please don't hesitate to reach out to our Live Support Team directly. You can follow the given contact support on this link from the I've tried all of the self-help options and still can't sign in: Recover your Intuit Account if you can’t sign in.

 

On the other hand,  I will include an article to assist you in updating or changing your email address, user ID, password, and other account information for your QuickBooks, TurboTax, or Credit Karma products: Update or Change Your Intuit Account Sign-In Information.

 

Once you regain access to your account, feel free to post here again if you have more questions about navigating your QBO. Remember, I'm always here to support you in achieving your goals with QuickBooks. 

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