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40thstreetpizza
July 27, 2022
Solved

I need to EMAIL someone in customer service so Intuit will STOP charging me for direct deposit usage.

  • July 27, 2022
  • 2 replies
  • 0 views

I canceled direct deposit over a year ago and they continue to charge my card. And in the past year, I have tried numerous times to contact support through chat and phone.  I have not been able to speak or chat with someone who knows how to correct this issue.  Or I can't understand the person I am speaking with.  And Intuit keep taking money from my account!!  I am beyond upset.  Please provide an email so I can contact someone.  It is very difficult for me to make phone calls or do chats. 

Best answer by BigRedConsulting

What do you mean when you write that you "cancelled direct deposit"? 

 

As I understand it, at least for most payroll subscriptions direct deposit is just part of the service, and there is extra charge for it (though you do have to enable it and you can disable it as well). This is at least true for the Basic and Enhanced payroll subscriptions.

 

What payroll subscription do you have?

2 replies

BigRedConsulting
BigRedConsultingAnswer
July 28, 2022

What do you mean when you write that you "cancelled direct deposit"? 

 

As I understand it, at least for most payroll subscriptions direct deposit is just part of the service, and there is extra charge for it (though you do have to enable it and you can disable it as well). This is at least true for the Basic and Enhanced payroll subscriptions.

 

What payroll subscription do you have?

    R
    RoseJillB
    July 28, 2022

    I can sense the urgency here, @40thstreetpizza.

     

    Let me point you in the right direction for help to assist you with your concern about the amount taken from your account. Please take note that the option we have to reach out to our Technical Support Team is to Get a Call, Chat, or post your concern here in the Community.

     

    Since the Community is a public forum, you can follow the steps outlined below to reach out to someone from them. Also, our phone representatives have tools that can securely pull up your account and verify the charges initiated with your account. Nevertheless, they’re the ones that can request or process refunds if need be.

     

    1. Open QuickBooks.
    2. Go to the Help menu at the top.
    3. Select QuickBooks Desktop Help.
    4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
    5. Select the way you wish to connect with support.

     

    Please take note of our Support hours to know when agents are available. For Pro, Premier, and Plus, supports will be available M-F 6 AM to 6 PM, and for Enterprise, you can reach out to them any time, and any day.

     

    Moreover, I added this article for your reference: Contact QuickBooks Desktop support

     

    Feel free to add a comment if you have more questions with QuickBooks. Stay safe!

    R
    rrpenry
    November 5, 2024

    I tried using direct deposit years ago and it did not work out for our set up. I went in and deleted the checkmarks under the employees to take away the direct deposit. Unbeknownst to me the subscription is still active and pulling money out of every pay period even though I’m not using direct deposit. How do I cancel the entire direct deposit subscription? I also cannot update my payroll subscription until you go under the employees and send all data. Until all the data for the direct deposits that don’t exist are sent then it will update the payroll but not until then.Help?!?!

    BigRedConsulting
    BigRedConsulting
    November 6, 2024

    @rrpenry 

    Are you sure you're being charged for DD even though you don't use it? I don't think that's a thing.

     

    There are actually very few customers that are charged for DD orders.  And when they have an older payroll subscription that does that, they only get charged if they actually send DD orders.

     

    Instead, Intuit now charges a per-employee fee for each employee you pay during each month (which they keep raising). This fee is charged just once per month. If that's what you're seeing, it's not for direct deposit.

     

    You mention needing to send data. This may be 'usage data', which is sent to charge you that monthly fee per employee you actually paid each month. Usually sending that usage data happens in the background, but if you aren't connected for a long enough period - or there are technical issues with QB's connection to the mother ship - you will start getting related messages to send the data.

     

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