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bneitzel-allhs-n
December 30, 2023
Question

I receive error message 9269905 when trying to reactivate an employee?

  • December 30, 2023
  • 1 reply
  • 0 views
When trying to reactivate an employee I receive error message 9269905.  Is there any way around this without contacting support, which is closed today.

1 reply

AldritchM
AldritchM
December 30, 2023

Hi there, @bneitzel-allhs-n.

 

It is possible browser issue might have cause this error message 9269905 when reactivating an employee. I'll share the steps on that can resolve some of the most common browser issues in QBO. 

 

Use a different browser or switching to an incognito/private browsing session? Use these keyboard shortcuts to switch to incognito mode:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

After that, check if can see the Pencil icon as shown in the screenshots above. If you're able to do it, delete your browsing history by following the steps in this article: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

 

Additional references when encountering errors while working on your QBO payroll:

 

 

Keep us posted if the issue remains or if there are other concerns. Have a good day!

B
bneitzel-allhs-nAuthor
December 30, 2023

Hi,

Thank you for your help but unfortunately, I still have the notification after trying each step with all the different browsers.  I actually receive a red triangle with an explanation symbol in the middle along with the numbers 9269905.  I even receive it when trying to update an employee's address, or when i try to make any changes to an employee's files.  It has been going on for months with no resolution besides calling to have a QuickBooks expert fix it.  

E
Ethel_A12
December 30, 2023

Welcome to the Community, @bneitzel-allhs-n.

 

I can see you already contacted our Customer Care team, yet you're still having the same issue when updating employee information. I would love to assist you with your concern. However, Community is a public forum. Thus, for the security of your account, we can't open and check further details.

 

I would still recommend reaching Customer Care team to follow up or get an update about your account. They are the ones who can give you an update with your concern.

 

Here's how:

 

  1. Sign-in to your QuickBooks Online company.
  2. Click Help (?).
  3. Choose either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

 

For future reference, you can read this article about W-2: Preview your W-2s.


Feel free to click the Reply button below if you have questions about updating employee information in QuickBooks Online. I'm always here to help. Have a great day.

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