I received this error message. What does it mean?An error occurred while processing your request.Reference #97.c99b3e17.1663422738.34e8af36 ??

Hi there, bchalmersva.

I'm unable to tell what this error means. This is new and there isn't a similar case reported by our Engineering Team.

Let's isolate the issue by logging into your QuickBooks account on a private browser or incognito. Then, switch to automated sales tax from there.

Here's how:

1. Go to Taxes, then select Sales tax.
2. If your QuickBooks is ready to switch to automated sales tax, select either Use automatic sales tax or Get Started.
3. Check if your business address is correct. If it is, select Next. If it isn’t, select the pencil icon ✎ to update the address, then click Next.
4. Match your existing tax rates with the official state agency, then Next.
5. Review the rates and when you're done, select Save.
6. Click the X to close the window, or to view a demo of automated sales tax, select Continue.

I'm adding this article as an additional guide to the steps above: Switch to automated sales tax in QuickBooks Online. It'll tell you what will happen when you switch to automated.

Your next step is to check out our automated sales tax overview. It'll walk you through what you need to know after switching to automated sales tax.

If that works, go back to your regular browse and clear the cache and cookies. Follow the steps to clear the cache for your browser.

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, make sure to restart your browser. To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

If it didn't work, I recommend contacting our QuickBooks Online Team. They can pull up your account and check what's causing the error when you switch to automated sales tax.

Keep me posted on how the contact goes or leave a comment below if you need more help with this. I'm always around to answer your concerns.