I tried to deposit a check through the mobile app and it's giving me an error stating "something needs to be fixed" but won't tell me what it is? Help.

Hello there.

We don't want you to have this kind of experience. Let me share some updates regarding mobile check deposits in QuickBooks Online (QBO).

Please know that we have an ongoing investigation (INV-111486) of the issue you reported. It occurs when you attempt to deposit a check through the mobile app, resulting in an error message.

Please be assured that our dedicated Product Engineers are actively working to address this matter and find a resolution as quickly as possible. We appreciate your patience and understanding during this process. Rest assured that we are committed to providing you with a reliable and efficient QuickBooks Online experience.

That being said, the best course of action we can take in the meantime is to contact our Customer Care Support Team and let them know that you're experiencing the same issue and be added to the list of affected users. This way, you'll be prioritized in receiving email updates about the ongoing investigation.

If you haven't, you can reach out to our QuickBooks Online Support Team so that you'll be added to the list of affected users:

1. Log in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Nevertheless, here's an article for future help that can help you get FAQs about QuickBooks Payments works in QuickBooks Online: Common questions about QuickBooks Payments deposits in QuickBooks Online.

If you have further questions or need assistance managing your deposits in the QBO mobile app, please don't hesitate to reach out. I'll be here to help you out.

Hey,

This problem sometimes happens. I would advise you to try a few things. Sometimes errors occur if you're using an outdated version of the app. If it doesn't help and the app is glitching, clearing the cache or simply restarting the app can resolve many issues.

Also, if you're depositing a large check, ensure it's within your account's deposit limits, as exceeding this can sometimes cause an error.

Hope it helps