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123145868294304
December 12, 2023
Question

I tried to disconnect Amex credit card account, got an error message "There was a problem saving your changes. Please try again later." What should I do to disconnect?

  • December 12, 2023
  • 1 reply
  • 0 views
I've tried later, still got the same error message. I used to be able to edit Amex online link. I think it is related to Amex delegate link.

1 reply

M
Mark_AG
December 12, 2023

Hi there, @123145868294304.

 

Let me assist you in disconnecting your AMEX credit card account from QuickBooks Online. You'll need to check the bank website to see if there are problems with your account. If there are none, let's try disconnecting it in an incognito or private-mode browser. Here are the keyboard shortcuts to go to Incognito or InPrivate Mode in your browser:

 

For Google Chrome / Microsoft Edge / Opera:

  • Windows: Ctrl + Shift + N
  • Mac: Command ⌘ + Shift + N

For Firefox:

  • Windows: Ctrl + Shift + P
  • Mac: Command ⌘ + Shift + P

For Safari:

  • Shift + Command ⌘ + N

 

If the problem persists, I recommend contacting our QuickBooks support team so they can disconnect it manually.

 

Furthermore, if you have another bank connected and can't download transactions in QuickBooks Online, please read this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

You're always welcome to post here in the Community with further questions besides AMEX bank couldn't disconnect. We're always here to assist you.

1
123145868294304Author
December 12, 2023

I tried to disconnect through incognito, still got the same error. I will contact service team. Thank you. 

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