Skip to main content
F
francisco8
June 21, 2021
Question

I update my billing credit card and yet it says it cannot process payments?

  • June 21, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Angelyn_T
Angelyn_T
June 21, 2021

I'm here to help you update your billing information in QuickBooks Online (QBO), Francisco.

 

Before updating your credit card account, please make sure that the new card has a US-based billing address and is currently active to avoid notification errors. At this time, QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex. 

 

Once done, you can follow these steps to modify your credit card information.

 

  1. Sign in to QBO as a primary admin.
  2. Go to the Gear icon, then Account and settings.
  3. Click on Billing & Subscription.
  4. Next to your payment method, select Edit.
  5. Update your credit card info.
  6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
  7. Hit Confirm card or Save.

 

To narrow down the result, you can also replicate the steps through a private window. In most cases, unusual behavior or an issue like this happens due to the stocked file on your browser's cache.

 

To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

If it works fine, I recommend going back to your original browser and clear its cache to start fresh.

 

To learn more about managing your billing and subscription information, you can open these articles:

 

 

Aside from your subscription, you can also get more tips about your data security, company information, login credentials, and more through this link: Account management gathers topics for your Intuit Account.

 

If you have any other follow-up questions, please let me know by adding a comment below. I'm more than happy to help. Wishing you a good one!

F
francisco8Author
June 23, 2021

I have done all that, it doesn't work. I have done it dozens of times

Until I don't fix it I cannot pay the subcription and my whole accounting is on hold

Please assist

 

thanks

R
Rasa-LilaM
June 23, 2021

Hello there, francisco8.


Thanks for following the solution shared by my peer and letting us know the result. I’m here to help get your working subscription up and running.


We’ll have to access your account to check why your credit card is unable to process payments. This task requires us to collect sensitive information to pull up billing.


For the safety of your account, we’ll have to connect you to our QBO Care Team. They have tools to identify the source of the issue. Then, guide you on how to apply the permanent solution to resolve the issue.

 

  1. Click the Help icon at the top to open the QB Assistant window.
  2. In the Assistant tab, enter the issue/topic in the field box. For example, subscription payment issue.
  3. Press the Get help from a human link and follow the on-screen steps to complete the process.
  4. Pick Chat for real-time assistance or Callback to speak with an agent.

 

I’m also adding a link that will guide you on how to resolve subscription payment issues. The article is from another region, but this applies to the US version. Tap here to view the complete information.


Feel free to visit the Community again if you have other concerns or questions. I’ll get back to make sure you’re taken care of. Have a good one.

Terms & ConditionsAccessibility statement