I've been using QuickBooks online for several years and tonight I couldn't send a new payment link. What changed?

Thank you for being with QuickBooks for several years, @4560. I recognize the convenience of sending a payment link to your customers seamlessly. Let's perform some steps to verify where the issue comes from.

Let's start by isolating this issue and sending the payment link via incognito or private window. This allows us to determine whether the problem is due to browser caching. Too much data stored in the browser causes inconsistencies that affect your account's performance. Using a private window helps to verify the issue as this doesn't save any data.

To open a private window, you can refer to these keyboard shortcuts: 

• Ctrl + Shift + N for Google Chrome browser
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

If you can access the Payments Links menu, I recommend clearing the cache in your default browser to refresh the system. Using other supported browsers also aids in narrowing down the problem.

The troubleshooting above is the basic steps to fix the issue with payment links in QBO. Do you require additional assistance with managing your invoices and online payments? Please do not hesitate to include them in your response. I'll be right there to help you whenever you need it!