I want to request a call back.

Attempting to e file Form 941 couldn't locate 10-digit PIN. Tried enrolling in case not received and received an IRS rejection notice to enrollment stating an active federal 94x e-File enrollment already exists for Inland Oral Surgery PS  EIN: [Removed].  Response provided said to contact Intuit Payroll Support for contact information.

Please advise IRS contact information to obtain the 10 digit PIN replacement letter.  

Hello there, @raviraval.

I can help walk you through the process of canceling your payroll subscription in QuickBooks Online (QBO).

Here's how:

1. Go to the Gear icon.
2. Under Your Company, select Account and settings.
3. Click the Billing & Subscription tab.
4.  In the Payroll section, select Cancel. 
5. Click Continue to cancel.
6. Complete the short survey, then click Confirm cancel. 

Regarding the refund, I'd recommend getting in touch with our Customer Support Team. This way, you can request a refund for the payroll service. I'll guide you how:

1. Go to the Help menu.
2. Click Contact Us at the bottom.
3. Enter your concern, and then click Let's talk.
4. Choose either Start messaging or Get a callback.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

Also, you can check these articles that can help you sign in to your QBO or payroll account:

• Get help if you can't sign in to your account
• Sign in to your QuickBooks Online Payroll account

I'm also including this link about understanding your subscription rates and charges for reference: How to understand your subscription rates and charges.

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

Thanks for reaching out to us, esmerc1!

It's easy to update a pay schedule in QuickBooks Online. Allow me to help you.

We need to create a new pay schedule and assign it to your employees. Follow these steps:

A. Create

1. From the Gear icon, select Payroll Settings.
2. Select Pay Schedules, then Create.
3. Enter the pay period and pay date, then OK.

B. Assign employee a pay schedule

1. Go to the Payroll menu, then Employees.
2. Select the employee's name and click Edit Employee.
3. Click the How often do you pay (employee) dropdown and choose a pay schedule.
4. Tap Done.

If you're subscribed to either QuickBooks Online Payroll Full Service, Core, Premium, and Elite, our Payroll Experts can assist you in updating it. If you still can't request a callback, I'd recommend you to chat with them. Please check this link to see the support hours and the direct links to contact them: QuickBooks Online Payroll.

Do you need to run payroll reports? You'll want to check this article: Run payroll reports.

Need more assistance? Keep on posting here and we'll respond as soon as we can.

Hi there, @CatFrels. I'd love to route you to the best live support to talk about your monthly bill.  

Here's how:

1. Go to (?) Help icon.
2. Choose the Search option. Click Contact Us below.
3. Enter a brief description of your concern, then Continue.
4. Select either Have us call you or Chat with us.

For more details about the support hours, check out this article: QuickBooks Online Support.

For future reference, you can read these articles to learn how to manage your subscription:

• Manage billing, payment, and subscription info in QuickBooks Online.
• Add and manage your subscription payment method using Intuit Payment Wallet.

Thanks for coming here, @CatFrels. Your presence here is much appreciated. If you have additional questions, never hesitate to route back here. We'll be happy to help. Take care, and have a good day ahead!

Hi Stumpy20, I'm here to assist you with your E-file login issue.

After enrolling in the IRS E-file service, your QuickBooks Desktop enrollment will display "Accepted" when the agency receives your enrollment. You will receive a 10-digit e-file PIN by mail. If you didn't receive the 10-digit e-file pin or lost it, I recommend reaching out to IRS E-file services.

You can find the phone number in the article and navigate to the Lost 10-digit E-file PIN/Rejected Enrollment section: Set up Federal e-file and e-pay in QuickBooks Desktop Payroll Enhanced.

Once you have everything sorted out, you can proceed to e-file your federal tax forms and e-pay your federal taxes electronically.

If you require further assistance with filing your taxes, feel free to return, Stumpy20. I'm here to provide help and support.