Question

I want to talk to a live person

Forum|Forum|5 years ago
February 17, 2021
8 replies
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Original commenter did not share additional details

QuickBooks Desktop

Tori B

Good morning, @wendyc21613-yaho.

Thanks for reaching out to the Community. I'm happy to lend a hand with connecting to a live person.

You can connect with a live agent right from QuickBooks, let me show you how below.

To contact support:

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help.
Hit Contact Us.
Give a brief description of your issue, then click Continue.
We'll provide you a few support options. Choose which one is best for you.

However, feel free to come here to the Community anytime you have any questions or concerns. We're always around to help you out. Take care and enjoy the rest of your day!

M

MMC210

I have tried this and I am getting nowhere. Quickbooks support is horrible. What are my other options?

JasroV

Nice to have you joined this thread, @MMC210.

I'd like to help and ensure you run your business seamlessly. Can you share with me what specific help you need with your QuickBooks Desktop (QBDT)? Any additional information can help us narrow things down.

If you still wish to contact our Support team, you can utilize our chat support. There, you can also request to talk to one of our live agents. Ensure to review their support hours to know their availability.

Moreover, I encourage you to visit our Self-help articles page for reference. Its consists of resources that can guide you in your future tasks.

You're always welcome to post a reply in this thread if you have other questions running your QBDT. It's always my pleasure to help you out. Have a great day!

MJoy_D

You’re welcome, @MMC210.

Thank you for trying and following the steps provided by AlcaeusF above.

To continue isolating the issue you're having, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and help you in resolving it.

You can follow the steps below on how to reach them:

From your QuickBooks Desktop account, click the Help menu at the top.
Click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
Provide some information about this concern in the search box.
Click the Contact Us link at the bottom of the window.
You'll now be provided with a few support options.
Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.

Our Customer Support for QuickBooks Desktop (QBDT) Pro and Premier is available Monday to Friday from 6:00 AM to 6:00 PM (PST). For QBDT Enterprise, you can reach out anytime at any day.

Check this article for detailed guidance in reaching out to our Customer Support: Contact QuickBooks Desktop support.

You might also find these articles about running payroll in QuickBooks Desktop: Run payroll.

If you have other questions with your payroll, I'm happy to answer them for you. Just post it here as a reply and I'll take a look at it. Have a good one.

hello

I’m here to help reset your Personal Identification Number (PIN) for payroll, @bmb2.

Since you can’t remember your payroll PIN, I recommend downloading the PIN request form. In your request, make sure to indicate his Employer Identification Number (EIN), signature, and a photocopy or picture of any of his valid government-issued IDs.

Then, contact our QuickBooks Desktop payroll support to submit and get your new PIN. Here’s how:

Open your QuickBooks account.
Go to the Help menu.
Select QuickBooks Desktop Help.
Click Contact Us.

QuickBooks also offers some methods to update your PIN. Check out this guide for complete instructions: Change PIN for processing direct deposit payroll.

Moreover, you can read this reference that contains some information and tips to ensure you have everything ready for running your payroll: Manage Payroll in QuickBooks.

I’ll be here to help if you have any other questions or concerns besides resetting your PIN. Just let me know. Always take care!

J

jpsharma

hi wanted to help to reactivate my acount

N

nikki49

I have had quickbook online through an agent since about 2020. We told quickbooks desktop but they suggested we continue desktop till end of tax year and then it would be cancelled. I have just noticed direct debit is still going out!!!! how can I get this rectified? I need to speak to a person as cant even remember login to desktop version

Tori B

Hi there, @nikki49.

Thanks for taking the time to follow along with the thread and sharing your concerns.

I've included some steps to change your Admin password in QuickBooks Desktop below. This way, you can have access to your company file again. On the other hand, you can use this link: QuickBooks Desktop Support to connect with an agent directly to review the details of your account.

To start resetting the password, you'll need your QuickBooks license number and the email address, phone number, ZIP code, and name you used when you purchased and registered the product. All of this information is available on the CAMPS website.

Here's how to reset: