Thank you for reaching out to us, Luis. We are glad you have chosen QuickBooks Online (QBO) as your partner for managing your business operations.
QuickBooks can behave oddly or experience performance issues because of browser issues or antivirus programs. These issues may cause problems with logging in to your account. Let's perform some troubleshooting steps to solve your problem.
If it works, please return to your regular browser and clear its history to start afresh. If not, we suggest using a different supported browser, as the version of QuickBooks you are currently utilizing may be facing temporary malfunction.
You can also take a look at this informative article for some sign-in guidance and step-by-step fixes if you are having trouble accessing your Intuit Account due to a forgotten user ID or password or if you cannot receive a verification code: Recover your Intuit Account if you can’t sign in.
Visit these articles for your reference in managing your QuickBooks credentials moving forward:
Feel free to let us know if you encounter any other QuickBooks challenges. Our community is always ready to support your business. Take care, and have a great day, Luis!