I appreciate you for getting in touch with us about the charges in your account, barbdelg.
Checking the charges that you're getting requires pulling up your account, which we can't do here in the Community space for security purposes. So, let's have your account checked with the right support.
I highly suggest contacting our Customer Care Team. They can verify why you're being charged twice and take further action. They're also able to process a refund for you.
Here's how to reach them:
1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.
You can check out our support hours to ensure we can assist you on time.
In addition, I've included an article that you can read about updating billing information: Update billing, payment, and subscription info in QuickBooks Online.
If you have further questions about your monthly subscription, please don't hesitate to leave a message below. I'm always ready to work with you again. Keep safe.
