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mtwelty
March 30, 2020
Question

iCloud synchronization file” format

  • March 30, 2020
  • 2 replies
  • 0 views

Hello-

I went to open my compny in quickbooks and got this error: 

The document “[my company's file name]” could not be opened. QuickBooks cannot open files in the “iCloud synchronization file” format.

Does anyone know what has happened how to retrieve my file?

2 replies

JasroV
JasroV
March 30, 2020

Hi there, @mtwelty.

 

Let's rename or move your company file to a different folder to resolve this. Let me guide you how.

 

To rename your company file:

  1. Open the New Finder window and browse to where your file is located.
  2. Select your company file.
  3. Go to the File menu, then choose Rename.
  4. Enter a new name and click OK.

Then to move your company file:

  1. Open the New Finder window and browse for your company file.
  2. Copy the QuickBooks company file.
    1. Select the file.
    2. Go to Edit, then select Copy.
  3. Paste the file to another folder.
    1. Select the file.
    2. Go to Edit, then select Paste.
  4. Open the file in QuickBooks Mac.
    1. Open QuickBooks, then click Browse.
    2. Navigate to the new location of the file.
    3. Select the company file and choose Open.
  5. Delete the file from the original location.
    1. Open the New Finder window and browse to the original file location
    2. Drag the file to the Trash icon to delete it.

I also encourage checking our Help articles page for QuickBooks Desktop (QBDT) for Mac. From there, you can read some of our great articles that can guide you in your future tasks.

 

Do get back to us whenever you have other concerns or questions. I'm always around to back you up. Have a great day and always stay healthy.

M
Miss Heidi
October 27, 2024

I still can’t get any of my companies to open. Any suggestions? 

Clark_B
Clark_B
October 27, 2024

Welcome to the Community, @Miss Heidi. 

 

I'll provide information for you to open your companies in QuickBooks Desktop (QBDT).

 

To begin, could you let us know if you've encountered any specific error when attempting to open QuickBooks Desktop (QBDT)? This will help us provide accurate information to resolve your concern.

 

In the meantime, please avoid clicking the QBDT icon repeatedly, as it may not open immediately. It’s best to allow the program some time to load. If the issue persists, try restarting your computer and reopening QBDT as an administrator. We can also run the QuickBooks Toolhub to run the Quick Fix My Program so it'll quickly repair your program. Here’s how to do it:

 

Step 1: Download the QuickBooks Tool hub

 

  1. Close your QuickBooks.
  2. Download the recent version (1.6.0.5) of the QuickBooks Tool Hub. Save it somewhere you can locate it.
  3. If you've installed Tool Hub before, you can find out which version you have by selecting the Home tab. The version will be at the bottom.
  4. Kindly open the file you've downloaded. It is named QuickBooksToolHub.exe.
  5. Follow the on-screen steps to install and agree to the terms and conditions.
  6. Once done installing, double-click the icon on your Windows desktop to open the tool hub.

 

Step 2: Run Quick Fix My Program

 

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Select Quick Fix My Program.
  3. Start QuickBooks Desktop and open your data file.

 

For comprehensive information and solutions regarding issues with opening your company file or desktop, please refer to this article: QuickBooks Desktop won't open.

 

Furthermore, you can check this article to learn how to resolve common issues with your company file: Can't open your company file in QBDT.

 

Please inform me of any developments, @Miss Heidi. If you have questions, feedback, or concerns about opening QBDT, feel free to reach out to the Community. I'm here to help.

john-pero
john-pero
March 31, 2020

You cannot "run" company files that are located on icloud. You can use icloud to save backups and download a backup to hard drive to restore from but your company file should always reside on the same hard drive as the software program running it

T
TH51562
January 22, 2022

I had the same issue on Windows and caused me a lot of headaches and restoring my company files etc.

It was at a time when I moved to a new PC so it was difficult to pinpoint the issue.

At the end what I realized that the issue was with the iCloud windows 10 application. 

QB is unable to open the company file if it is in iCloud folder via the iCloud for windows app that is installed via the Microsoft app store (current version 12.5). If you use the version of iCloud that is for Windows 7/8/10/11 (current version 7.21) then it is working perfectly on both windows 10 and 11.

 

Here is the link to that in case someone needs that.

https://updates.cdn-apple.com/2020/windows/001-39935-20200911-1A70AA56-F448-11EA-8CC0-99D41950005E/iCloudSetup.exe

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