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AccountKeeper
February 9, 2024
Question

Icon Bar Keeps Changing View from Top Icon Bar to Left Icon Bar

  • February 9, 2024
  • 6 replies
  • 0 views

My Icon Bar automatically keeps changing to left icon bar.

I prefer to have the top icon bar.

Ever since I updated my Quickbooks Premier Plus to 2024, the icon bar keeps reverting to left icon bar.

I keep changing it to top icon bar.

I'm the only one that is regularly using Quickbooks on this computer, so I know it is not someone else reverting it to left icon bar.

It happens when Quickbooks is either minimized or while the computer is in sleep mode.

Is anyone else having this issue?

    6 replies

    M
    Maybelle_S
    February 9, 2024

    Hello there, AccountKeeper.

     

    I understand how frustrating it can be when software settings keep changing unexpectedly.

     

    Let me share with you some steps to get around this issue. I recommend downloading our QuickBooks Tool Hub. This tool scans and fixes issues with your QuickBooks Desktop (QBDT) software.

     

    Here's how:

     

    1. Close your QuickBooks software.
    2. Download our QuickBooks Tool Hub
    3. Open the file you downloaded (QuickBooksToolHub.exe).
    4. Follow the on-screen steps to install.
    5. When the installation finishes, open the tool hub on your Windows desktop.
    6. Select Program Problems.
    7. Click Quick Fix My Program.
    8. Start QuickBooks Desktop and open your data file.

     

    For more details, check this link: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

     

    Afterward, I recommend updating QuickBooks to the latest release to avoid future issues and utilize the software's full functionality.

     

    Additionally, you can check these resources that you can use in case you need to learn how to personalize your reports and invoices:

     

     

    Let me know if you need more help with your icon bar and managing QuickBooks. I'm always here to help. Take care.

    A
    AccountKeeperAuthor
    February 14, 2024

    Tool Hub did not fix the problem. So I set up to log in as a new user.

    It no longer changes to left icon bar, but now it keeps giving the popup to turn on the left icon bar.

    Does Quickbooks get the signal that when my screen turns off, that it is changing resolution?

    Why is it so persistant in getting me to turn on the left icon bar?

    Is it because the left icon bar has a Quickbooks Ad on the bottom.

    Wouldn't it be better if Quickbooks would demand a third monitor (designated billboard) for Quickbooks ads!

    Popups and ads, so distracting! It's the Quickbooks way!

     

      MariaSoledadG
      MariaSoledadG
      February 14, 2024

      Let me help you fix this issue, AccountKeeper. 

       

      A higher resolution results in the computer decreasing the size of the windows and contents to display more in a given space. Decreasing the resolution results in the computer increasing the size of windows, so you might have to scroll left or right to see some of the displayed information. QuickBooks, can detect screen resolution and adjust the font size accordingly. This will change the font sizes on the screen to coincide with any adjustments

       

      Usually, you'll get this pop-up window when the QuickBooks system is in high-resolution graphic displays. This includes any of the following issues:

       

      • A transaction form does not fit on the screen.
      • The sizing icons at the top right of a window do not appear.
      • A field overwrites and hides its label.
      • Missing buttons.
      • The screen is distorted when you maximize or minimize it.
      • The fonts are too big.

       

      Please know that QuickBooks is designed and coded for the  Default Windows dot per inch (DPI) value of 100% (96 DPI). Many systems with high-resolution displays now ship with DPI settings of 125% to 150%. To resolve this, you can set the Windows DPI to Smaller 100 (96DPI). Reducing the DPI setting will make text in Windows smaller as the DPI is lowered. 
       

      • Change the properties of QuickBooks
        1. Right-click on the icon for QuickBooks.
        2. Left-click on Properties.
        3. Left-click on the Compatibility tab.
        4. Check the box next to Disable display scaling or Disable Fullscreen Optimizations on high DPI settings.
        5. Click OK.
        6. Open QuickBooks and check to see if the windows are visible.

       

      You can also check out this article for more information: Fix Screen Issues In QuickBooks Desktop.

       

      Additionally, you can turn off pop-up messages from the Preferences tab. Here's how: 

       

      1. Go to the Edit menu, and select the Preferences tab.
      2. Click General.
      3. Under the My Preferences tab, mark the Turn off pop-up messages for products and services option. 

      4. Click Ok.

       

      Apart from this, you may also browse some of our helpful articles in case you have questions about QuickBooks: Help Articles In QuickBooks Desktop.

       

      Please know that you're always welcome to post a reply in this thread if you have any other questions about QuickBooks. I'll be here ready to assist you. Keep safe and wishing you continued success!

      M
      mjschmidt
      July 18, 2024

      I'm having a similar issue.  I have the icon bar turned off, but it appears at the top anyway.  If I change it to the left, then turn it off again, it disappears.  But next time I log in to QB, it reappears at the top again.  This just started happening about a month ago when we updated to 24.0 release R6-92.  My co-worker is having the same thing happen.

       

       

        M
        Maybelle_S
        July 18, 2024

        I appreciate your time and effort to fix this concern, Mjschmidt. Let me ensure you'll get the best support available and keep you back to business seamlessly.

         

        As we've already performed troubleshooting steps to help identify the root cause of this issue, it would be best to contact our Technical Support Team. Doing so will allow them to perform real-time support, conduct further research, and create an investigation ticket if necessary.

         

        Here's how:

         

        1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
        2. Click Contact Us.
        3. Enter your concern in the description box and select Continue.
        4. Follow the on-screen instructions to connect them.

         

        To ensure you get our support team on time, I've added our support hours so you can set an available time to reach out.

         

        Additionally, you can check these resources that you can use in case you need to learn how to personalize your reports and invoices:

         

         

        I'll be on this thread anytime you need additional assistance managing your icon bar in QuickBooks. Feel free to reply to this post, and I'll ensure to get you covered.

        J
        jldejong1
        September 20, 2024

        I am having this issue as well; has anyone found a solution?

          K
          KimberlyS
          September 21, 2024

          We appreciate you joining us in this thread to let us know you've encountered the same concern, jldejong1. I'm here to ensure you get the help you need from the appropriate support.

           

          Before proceeding, have you tried performing the troubleshooting steps above? The QuickBooks Desktop Tool Hub can eliminate common errors within your company file that prevent you from saving your display preference for the icon bar. Also, keeping your product updated ensures you get the latest security patches and fixes to improve your navigation experience moving forward.

           

          If the issue persists, I recommend contacting our customer support team. They have all the necessary tools and expertise to determine the root cause of this matter so they can provide the most relevant resolution.

           

          Here's how:

           

          1. Open QuickBooks Desktop.
          2. Head to the Help menu, then QuickBooks Desktop Help/Contact Us.
          3. Click Contact Us and provide a brief description of your concern to Continue.
          4. Log in to your Intuit account, then pick Continue and Continue with my account. You can Create a new account if you don't have one.
          5. Enter the single-use code you'll receive via email and hit Continue. If you have multiple accounts, choose the account you want to use to Continue.
          6. Select Chat with us or Have us call you.

           

          On the other hand, you can browse these resources for guidance when you're ready to track your income and expenses:

           

           

          If you have future queries about modifying your icon bar preferences, kindly get back to us in this thread anytime. We're always here to supply essential information to help you thoroughly when utilizing QuickBooks Desktop.

          D
          Dee 258
          November 6, 2024

          I have the same issue.  I do not like the icon bar on the left as it takes up too much space.  I prefer it at the top where it is out of my way.

            S
            Shania_C
            November 6, 2024

            Thanks for sharing your concern here in the Community, @Dee 258.

             

            We understand that encountering unexpected changes in your software interface, such as switching the icon bar from the top to the left, can take up too much space and disrupt your workflow.

             

            To change the icon bar from the left side to the top in QuickBooks Desktop (QBDT), please close your QBDT and follow these steps:

             

            1. Go to the menu bar, choose View, then click  Customize Icon Bar.
            2. Locate the icon you wish to reposition within the icon bar content section.
            3. Move the icon by dragging its diamond up or down to your desired spot.
            4. Click OK to confirm your changes.
             

             

             

            However, if the issue persists, ensure you're using the latest QuickBooks Desktop (QBDT) version to take advantage of the newest features and product enhancements. If your software is current, try using the QuickBooks Tool Hub to address the vendor issue. Please close your QBDT first and then follow the steps outlined below:

             

              1. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub, then save the file where you can quickly locate it.
              2. Open the file you downloaded (QuickBooksToolHub.exe).
              3. Follow the on-screen steps to install and agree to the terms and conditions.
              4. Double-click the icon on your Windows desktop to open the tool hub when the installation finishes.

               

              Utilize the Quick Fix my Program tool from the Tool Hub. Please follow the steps below:

               

              1. Within the QuickBooks Tool Hub, click on Program Problems.
              2. Choose Quick Fix My Program.
              3. Launch QuickBooks Desktop and access your data file.

               

              For more information, see this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

               

              You can also check this article to learn how to schedule future automatic updates: Update QuickBooks Desktop to the latest release.

               

              Furthermore, QBDT offers many awesome resources that you can access at any time. To get started, feel free to visit our QuickBooks Help page.

               

              Please don't hesitate to contact the Community if you need more guidance about the icon bar in QuickBooks Desktop. We're always ready to help, @Dee 258. Take care!

            C
            CCNCem
            February 5, 2025

            I've been dealing with this same issue for a month or two and NOW most of my icons are missing from the TOP icon bar so I'm being forced to reverse course and switch to LEFT (yuck!) so I have access to my shortcuts.  They are all there in the LEFT icon bar but only the first few remain when I switch back to TOP.  

            J
            jldejong1
            February 27, 2025

            I am still having this issue.  I've run the QB Tool Hub Program Problems; 

            My question about the Tool Hub,. is I'm working on a networked computer; does it work on the server computer only ?

            D
            Dandie_A
            February 27, 2025

            The QB Tool Hub is designed to work on both server and networked computers, jldejong1. However, the functionality may depend on the specific tool or feature you are using within the Tool Hub. For instance, certain features intended for network issues might need to be run from the server computer. It's recommended to check the documentation for the specific tool you're using within the Tool Hub to ensure proper operation.

             

            For deploying the QB Tool Hub on your server computer, please follow these steps.

             

            Here's how:

             

            1. Open the Tool Hub on the server.
            2. Go to the Network Issues section within the Tool Hub.
            3. Select the relevant tool for network issues, such as the QuickBooks Database Server Manager, which is generally run on the server to resolve network-related problems.
            4. Each tool in the Tool Hub comes with its own set of instructions. Follow these instructions carefully to address the issue effectively.
            5. Once the tool has completed its process, restart QuickBooks on both the server and networked computers to ensure the issue has been resolved.

             

            Afterward, I recommend updating QuickBooks to the latest release to avoid future issues and utilize the software's full functionality.

             

            Additionally, you can check these resources if you need to personalize your reports and invoices: Customize reports.

             

            Feel free to follow up if you need further guidance or if there are any other issues I can help address. Together, we'll ensure your QuickBooks environment is running smoothly and efficiently.

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